Our Customers

Since it’s opening in 2000, Clay County Hospital has served thousands of patients over the years. The hospital strives to be the example amongst rural healthcare delivery organizations, priding themselves in being patient-focused, disciplined, and holding high ethical standards and behaviors.

As such, they needed an email encryption solution that could reflect their disciplined ethical standards.

Every email needed to be secure, and with the heavy volume of emails the hospital sends daily, Clay County Hospital needed that encryption to take minimal steps for their staff and have emails be easy to access for recipients.

Clay County Hospital

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Christie Clinic is one of the largest physician-owned, multi-specialty group medical practices in Illinois. The company invests in innovative technology to make healthcare easier for doctors, patients, and all involved.

With over 40 departments and 35 specialties within Christie Clinic, countless sensitive emails were being sent daily.

When their previous email encryption solution wasn’t measuring up to their other top tier technology, they began to look elsewhere for a more fitting solution.

Christie Clinic,

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Dr. Shishido was drawn to Paubox as he noticed Paubox had a Hawaiian-sounding name. Having been born and raised in Hawaii, he was intrigued to learn more about Paubox.

Upon reading that Hoala, our Founder CEO, was from Hawaii and had extensive experience in the email industry, Dr. Shishido was impressed.

But what made him easily choose Paubox for encryption services over other solutions was how helpful and easy it was to speak and work with the Paubox team.

“From Hoala on down… everyone is genial, courteous, extremely knowledgeable and so helpful,” Dr. Shishido said. “I am ‘technically-challenged’, but they are always able to walk me through the most difficult issues, or fix them on their own.”

Dr. Stason Shishido, DDS

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There’s a lot of challenges for any doctor who runs a private practice, from dealing with insurers for payment to making sure the printer has enough ink.

But one of the biggest challenges is realizing the benefits technology provides in an ethical way. Even something as simple as sending an email comes with legal and ethical obligations that practices need to consider.

That’s exactly what Katie McBride, Ph.D. did when she wanted to improve the efficiency of her communications with patients and other providers.

Katie McBride, Ph.D.

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After two weeks of comparing services between five different providers, Dr. Carrie Pritchard came to the conclusion that Paubox was the best HIPAA compliant email provider for her business.

“I can now feel comfortable that I’m protecting sensitive information in a way that’s easy for my customers,” said Dr. Pritchard. “They don’t need to get an access key before they can open an email from me. It’s as easy for them as it is for me.”

Dr. Carrie Pritchard, BCBA, LBA

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PediPlay

PediPlay offers pediatric therapy and early intervention services specializing in feeding, motor, language, developmental, social, and sensory challenges. Created in 1987 by Barb Blain, a Pediatric Occupational Therapist, PediPlay serves the community for any pediatric therapy needs.

At PediPlay, “It’s all about your child!” To ensure proper care and treatment for children, PediPlay are in constant communication with parents, primary care physicians, and other communication partners.

However, according to Barb Blain, the Director and Owner of PediPlay, their previous email encryption method was a hassle.

“The passwords were a barrier for our communication partners. We wanted a seamless and reliable secure email provider with a business we could trust.”

Harbors Home Health Hospice

Since 1981, Harbors Home Health & Hospice has been serving their community, providing vital in-home skilled nursing and therapy services. This means their caring staff works in varying locations and not everyone is under one roof.

The result is a need to simplify IT solutions that would otherwise require a complex deployment and management of new technology. That includes needed security measures to help mitigate risks of a data breach. Especially since healthcare providers are being targeted more than every by cyber criminals.

“For our staff to do their job, we need technology that affords them the ability to perform at the highest level,” said David Dutton, Chief Technology Officer for the nonprofit. “That means little to no extra work for the end user, so they can concentrate on providing great services to our clients.”

Spinal Diagnostics

Every doctor that owns their practice experiences the pain that comes with balancing day-to-day business operations and seeing patients.

To-do lists can pile up and range from balancing the books to paying for phone service.

Keeping up with the ever changing regulatory minefield of HIPAA, MACRA, and other acronyms only add to the stress.

For Spinal Diagnostics, that meant making sure email communications were also compliant. But the solutions they had found came with caveats of multiple steps for staff and the intended recipients of their email.

RD Benefit Consultants

Healthcare providers aren’t alone in dealing with the demands of protecting sensitive information and regulations like HIPAA.

That includes health insurance and benefits brokers like RD Benefit Consultants.

With all the information needed to find the best solutions and prices for their clients, RD Benefit Consultants knew they had to secure their email communications.

Lifespan Psychiatric Consulting

Lifespan Psychiatric Consulting was doing all the right things in regards to making their communications HIPAA compliant, but like many private practices, was finding compliance to be a burden rather than a benefit.

The Portland based practice was using an email encryption vendor that used a portal to gate communications. But that meant recipients needed to take up to five extra steps just to view any messages. It also made the experience of reading email on a mobile device cumbersome.

However, it wasn’t just a user experience problem. Not being able to send and receive emails quickly and easily bogged down workflows.

YTH

YTH has been a pioneer in engaging with youth using digital and social media, and has expanded to include other factors that impact health like cyber bullying, intimate partner violence and mental health.

One such innovative project is PrEPTECH, an online program and research study designed to support the uptake and adherence of Pre-exposure Prophylaxis (PrEP) medication to reduce HIV transmission, while allowing users to bypass many of the barriers related to stigma, discrimination, and access.

But in order to actually make the project successful, YTH needed a way to send notifications and email through the platform that was secure and HIPAA compliant.

Centric Physicians

Like so many healthcare providers, concerns over patient privacy had made Centric Physicians cautious when adopting technology into their practice. The threat of compliance issues and the hassle of integration can often outweigh the benefits of using technology.

However, leaving secure communications to just phone and fax was becoming too inefficient and a solution needed to be found.

The team had been using regular email for communication that didn’t contain private health information. So they understood making email HIPAA compliant could improve operations.

Southwest Autism & Behavioral Solutions

Southwest Autism & Behavioral Solutions gets better email security, storage and support

For any business, growth is always a key goal, but with that comes growing pains. For Southwest Autism & Behavioral Solutions, a particular pain point came in the form of their email server.

Their email server was outsourced and the hosting company they were using had storage that was insufficient for the growing social services provider.

RLH Insurance & Benefits

RLH Insurance & Benefits, LLC finds an easier way to send encrypted email

At some point in their life, everyone will have had to fill out forms to start coverage for health insurance. Those forms require you to input protected health information in order to obtain coverage, and rightfully so.

But, that means even insurance brokers need to make sure their electronic communications are secure.

Ellis Oral Surgery

Ellis Oral Surgery uses new technology to improve operations

The team at Ellis Oral Surgery is always looking for ways to make their processes more efficient in order to keep their focus on delivering a superior patient experience.

That meant looking for ways to use technology to boost their practice operations.

After trying to use a file sharing system and a portal based communication system, the team was still looking for better options.

IM Billing

IM Billing Gains Comprehensive HIPAA Compliant Email

Hospitals, doctors and other healthcare providers aren’t the only entities that need to make sure their communications are HIPAA compliant. There are thousands of other companies who work behind the scenes to make sure that the healthcare industry keeps running. One of those companies is IM Billing, which provides payment services for physicians.

Developmental Center of the Ozarks

Developmental Center of the Ozarks Selects Paubox as its Email Encryption Provider

After months of researching and vetting email encryption vendors, the Developmental Center of the Ozarks (DCO) selected Paubox to secure their email. The DCO chose Paubox due to its military grade end-to-end encryption and its ease of use and setup.

Scholar’s App

Scholar’s App protects their applicants and organizations with Paubox

Traven Watase founded Scholar’s App when he realized that the scholarship application process had a two-sided problem. Not only did students have a need to find and apply for scholarships, selection committees have problem sorting through applications to find the most qualified applicants.

Watase needed to be sure that he was protecting the sensitive personal information applicants and organizations were entrusting in Scholar’s App. To solve the problem, Watase turned to Paubox Encrypted Email.

Christina Day Insurance Services

The potential threat of data breaches has become a reality for many businesses who work in regulated industries and deal with sensitive client information. Christina Day Insurance Services’ concern for their clients’ data led them to seek out ways to secure their communications and led them to Paubox.

“Paubox solved our problem by encrypting both incoming and outgoing emails which meets HIPAA compliance,” said Christina Day. “Our business can now send emails and documents over the internet with confidence, knowing that it is secure and compliant.”

Synapsii

Synapsii is an e-Learning company that supports Medical Practices and is held to same standards in regards to HIPAA compliance. Their problem was finding a way to make the e-Learning experience as user friendly and helpful as possible without adding complex layers of security.

The Caregiver Foundation

The Caregiver Foundation must frequently exchange sensitive information through emails to both 3rd party agencies and field staff. They were in need of a system that would be able to deliver HIPAA compliant encryption while still being functionally easy to use for both the sender and the receiver.

Hookele Health Navigators

Hookele Health Navigators increases productivity and gains HIPAA compliant email for entire staff.