Standard | Plus | Premium | |
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Encryption | |||
Securely send protected health information (PHI) via email Patented blanket TLS encryption ensures that PHI sent via email is always encrypted. |
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Integrates with major business email platforms Paubox integrates directly with Google Workspace, Microsoft 365, and Microsoft Exchange. Send HIPAA compliant email directly from your existing email provider with no change in behavior required. |
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Emails delivered directly to the inbox Recipients read encrypted emails directly in their inboxes. No cumbersome portal required for recipients. |
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Send secure calendar invites Send secure, HIPAA compliant calendar invites directly from Microsoft Outlook and Google Workspace. No plugins or apps to install. |
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Secure Contact Form Add a Secure Contact Form to your site as a unique Paubox URL for free ($1,188/year value). |
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Optimized email deliverability Maximizes email deliverability and avoids outbound email ending in spam folders by updating your SPF record and configuring DKIM and DMARC protocols. |
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Dashboard access Manage your email quarantine, whitelist/blacklist rules, and more from the Paubox dashboard. Grant varying access levels to your team. |
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Salesforce CRM integration Securely send HIPAA compliant email from Salesforce CRM. |
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Compliance and security | |||
HIPAA compliant Maintain the highest privacy and data protection with third party audits against HIPAA regulations. |
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HITRUST CSF certified Safeguard your data with Paubox Email Suite, which has been HITRUST CSF certified for its rigorous controls. |
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Business associate agreement Under HIPAA, organizations that use a service provider to process PHI on their behalf must put in place a business associate agreement with that service provider. Paubox includes BAAs with all accounts. |
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TLS protocols 1.2 & 1.3 As per NSA guidance, Paubox supports only TLS 1.2 and TLS 1.3. The following obsolete protocols are not supported: SSL 2.0, SSL 3.0, TLS 1.0, and TLS 1.1. |
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Two-factor authentication Require authentication beyond a username and password when logging into your Paubox account. |
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U.S. data centers Rely on our cloud-based, redundant infrastructure with 99.99%, uptime. Customer data is stored encrypted at-rest and solely in U.S data centers. |
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Support and analytics | |||
Help center Learn how to use Paubox products quickly with concise how-to articles, and step-by-step instructions. |
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Phone support Our customer success team is available by phone for extended hours, Monday through Friday, to assist with any technical or support issu our customers might have. |
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Real-time analytics Comprehensive email analytics, mail logs, ruleset access, and quarantine. |
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Email reports Daily or weekly email reports on usage, analytics, patterns, and alerts sent directly to your inbox. These reports make it easy to quickly demonstrate value to upper management. |
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Inbound email security | |||
ExecProtect Patented protection from display name spoofing attacks. |
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DomainAge Immediately quarantine email coming from recently registered domain names. |
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Blacklist bot powered by AI Quickly blacklist malicious email addresses. |
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Malware and virus protection Every inbound email is run through robust filters for malware and viruses |
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Ransomware protection | |||
Google SafeSearch | |||
Robust spam filtering | |||
Data loss prevention | |||
Email archiving Take compliance and disaster recovery to a new level, with emails and attachments stored in the Paubox cloud. |
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Email DLP Data loss prevention for both inbound and outbound email traffic for your organization. |
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Advanced features | |||
Voicemail transcription On the fly, HIPAA compliant voicemail transcription for audio email attachments. |
Choose your Paubox Email Suite plan






How many senders do you have?
Monthly
Annual
Frequently asked questions
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What makes Paubox better than other solutions?
Paubox is designed for ease-of-use, both for senders and recipients alike. Paubox eliminates unnecessary friction while also maintaining compliance. Portal logins, plugins and app downloads are a thing of the past with Paubox.
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Which email hosts work with Paubox?
Paubox works with Google Workspace, Microsoft 365, and Microsoft Exchange. Be sure your email host provides a business associate agreement.
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Can I keep my email address?
Yes! If you have a business email address that ends in your business domain (like @yourbusiness.com), you can keep it. Paubox integrates with Google Workspace, Microsoft 365 and Microsoft Exchange.
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If I have a Google Workspace or Microsoft 365, why do I need Paubox?
Google and Microsoft will both sign business associate agreements in connection with their email platforms, but those agreements only cover emails within their servers and at rest. Paubox ensures your emails are secure in transit outside of their servers.
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How do my recipients know my email is encrypted?
Every email includes a message in the footer identifying that Paubox secured the email. Additionally, recipients can look at the header and see that each relay was secured with up to 256-bit AES encryption.
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What if I don't have a business email address?
If you use a consumer email provider, like @gmail.com or @yahoo.com, then you need a business email in order to be HIPAA compliant. Consumer solutions are not compliant and should not be used.
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What happens if the recipient’s email system doesn’t support TLS encryption?
If a recipient's mail server is not setup to handle TLS encryption, Paubox automatically uploads the email (including attachments) to our secure webapp. In order for the recipient to view your message, it's only one additional click.
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Can I use my smartphone with Paubox?
Yes, you can use your smartphone and your favorite email apps.
Paubox can also easily be setup on tablets and smartwatches with no proprietary apps or downloads needed.
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Are my attachments enrypted?
Yes, all attachments are encrypted. Paubox supports attachments up to 50MB.
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Are replies to my emails encrypted?
Yes. By default, replies to your emails are encrypted in transit.
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Are there any fees for a business associate agreement?
No. All customers receive a business associate agreement at no additional charge.
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What is a sender?
A sender is defined as one email address such as you@yourcompany.com. Aliases and email groups are not counted.