Paubox customers: Paubox Zoom social mixer (February 2026)

At our February Zoom social mixer, the conversation focused on Paubox product updates, AI governance in healthcare, and the practical challenges of managing security with limited IT resources.

What happened: 

The February social mixer was an unmoderated discussion among healthcare IT professionals and marketers. We covered recent Paubox product enhancements, a presentation on AI accountability technology, challenges with AI adoption in healthcare settings, IT staffing constraints, and user management best practices.

Go deeper: Shadow AI is outpacing healthcare email security

Our takeaways:

• Paubox recently increased email and form attachment limits to 150MB to accommodate larger files like X-ray images.

• One customer reported that VIP Quarantine Reports now saves their team about 2 hours per day by reducing notification volume.
  

• A new Secure Message Center trigger allows users to include "secure" in the subject line to automatically route emails through the secure portal.
  

• Upcoming features include an observe-and-report mode for DLP that won't quarantine but will send weekly reports.
  

• Healthcare organizations are adopting AI cautiously, keeping tools separate from PHI and EMR systems.

• One participant noted that staff are using unapproved AI tools like note-taking apps without considering HIPAA compliance, a "shadow AI" problem that requires governance policies and approved alternatives.
  

• Several attendees are using AI to automate IT tasks and manage larger workloads with smaller teams.

• One IT professional manages 450 staff members solo by using multiple AI tools to generate PowerShell scripts with clear logging.
  

• Organizations struggle to obtain Business Associate Agreements with AI providers, and cost remains a significant barrier to adopting HIPAA-compliant AI solutions.
  

The bottom line: Customers count on Paubox to help keep their emails HIPAA compliant and save time managing inbound email security challenges.

See also: Our playbook for Zoom social mixers

See also: HIPAA Compliant Email: The Definitive Guide