At our February Zoom social mixer, the conversation focused on Paubox product updates, AI governance in healthcare, and the practical challenges of managing security with limited IT resources.

 

What happened: 

The February social mixer was an unmoderated discussion among healthcare IT professionals and marketers. We covered recent Paubox product enhancements, a presentation on AI accountability technology, challenges with AI adoption in healthcare settings, IT staffing constraints, and user management best practices.

Go deeper: Shadow AI is outpacing healthcare email security

 

Our takeaways:

  • Paubox recently increased email and form attachment limits to 150MB to accommodate larger files like X-ray images.

  • One customer reported that VIP Quarantine Reports now saves their team about 2 hours per day by reducing notification volume.

  • A new Secure Message Center trigger allows users to include "secure" in the subject line to automatically route emails through the secure portal.

  • Upcoming features include an observe-and-report mode for DLP that won't quarantine but will send weekly reports.

  • Healthcare organizations are adopting AI cautiously, keeping tools separate from PHI and EMR systems.

  • One participant noted that staff are using unapproved AI tools like note-taking apps without considering HIPAA compliance, a "shadow AI" problem that requires governance policies and approved alternatives.

  • Several attendees are using AI to automate IT tasks and manage larger workloads with smaller teams.

  • One IT professional manages 450 staff members solo by using multiple AI tools to generate PowerShell scripts with clear logging.

  • Organizations struggle to obtain Business Associate Agreements with AI providers, and cost remains a significant barrier to adopting HIPAA-compliant AI solutions.

 

The bottom line: Customers count on Paubox to help keep their emails HIPAA compliant and save time managing inbound email security challenges.

See also: Our playbook for Zoom social mixers

See also: HIPAA Compliant Email: The Definitive Guide