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PAUBOX FOR TELEHEALTH
HIPAA compliant email for telehealth and virtual pharmacies
Send visit links, prescription updates, shipping notices, and patient campaigns with PHI included.
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9,000+ companies use Paubox to secure over 100 million emails every month.
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Virtual care runs on email. Most email tools aren't built for PHI.
Email is where direct-to-patient care happens: visit links, intake forms, lab results, and refill reminders. Consumer email services won't sign a BAA, so none of those messages can include PHI.
Most email tools won't sign a BAA
Many popular email APIs and marketing platforms only offer a BAA on top-tier plans, if at all.
Patients ignore portals
"You have a new message" notices mean another login. Visit links get missed and refill questions go unanswered.
Vague messages get skipped
"Your order has shipped" with no medication name or details leaves patients guessing.
HIPAA compliant email for virtual care
Paubox gives telehealth and digital health platforms one place for every patient email, from automated sends to marketing campaigns.
Automatic encryption,
without extra steps
Every message is encrypted by default. Patient data stays protected every time.
Seamless experience for
patients
Recipients can open secure emails directly in their inbox: no portals, apps, or logins required. Communication stays fast and frustration-free.
BAA on every plan
Including the free tiers. Paubox is HITRUST CSF certified.
HIPAA compliant email API
Send patient email from your platform
Connect HIPAA compliant transactional email to your telehealth, pharmacy, or EHR system in minutes.
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{"data":{"message":{"recipients":["alex@example.com"],"headers":{"subject":"Your video visit starts in 30 minutes","from":"care@yourclinic.com"},"content":{"text/plain":"Hi Alex, Dr. Patel will see you at 2:30 PM ET."}}}}
HIPAA compliant email marketing
Keep patients engaged between visits and refills
Send personalized campaigns that reference PHI like a patient's condition, medication, or care plan.
PAUBOX CUSTOMER STORIES
How Cost Plus Drugs reaches patients by email
Cost Plus Drugs went from clunky, manual Outlook encryption and recipient portals to automatic encryption on every email, plus HIPAA compliant campaigns with Paubox Marketing.
PAUBOX FOR TELEHEALTH
Telehealth patient communication, from intake to follow-up
Booking confirmation
Confirm the provider, date, time, and visit type the moment a patient books.
Reminder with the visit link
Deliver the visit link and device check steps before the appointment.
Visit summary and results
Send visit summaries, care instructions, and lab results directly to the inbox.
Care plan follow-up
Send condition-specific education and check-in reminders.
PAUBOX FOR VIRTUAL PHARMACIES
Every message from order to refill
Order and prescription status
Confirm the medication, quantity, and price, and tell patients when their prescription arrives.
Shipment notifications
Send tracking and delivery updates, with the medication guide attached as a PDF.
Refill reminders
Trigger a reminder before the patient's supply runs out, with a link to reorder.
Adherence education
Use Paubox Marketing to send email campaigns for patient education on medications and procedures.
Why digital health teams choose Paubox
"I appreciate not having to use any more brain power to make sure that we're being HIPAA compliant. That's definitely a relief not to have to worry about."
– Roxanne Deason, Telehealthdocs Medical Group
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