XLA Health is a healthcare outsourcing company that provides administrative, billing, and patient support services.

With XLA Health, healthcare practices can outsource appointment scheduling, insurance claims management, and patient communications to bilingual support teams.

Is XLA Health HIPAA compliant? Yes, based on our research, XLA Health can be HIPAA compliant.

 

What changed this year?

As of October 2026, our review did not identify any publicly disclosed changes to XLA Health’s HIPAA-related policies or BAA terms. BAA availability was already advertised in the company’s July 2025 announcement.

The full BAA was not available in the public materials reviewed, so changes to individual contract terms could not be verified.

 

Will XLA Health sign a business associate agreement (BAA)?

Yes, XLA Health will sign a BAA with covered entities it serves, as confirmed on its HIPAA compliance page. Request the complete agreement directly from XLA Health.

 

What does the XLA Health BAA cover?

XLA Health’s HIPAA page states, “These contracts clearly define our responsibilities, restrictions, and breach notification procedures under HIPAA.”

Its published commitments for handling protected health information (PHI) include:

  • Safeguards for PHI, including encryption and access controls.
  • Employee HIPAA training and confidentiality requirements.
  • Breach notification and incident response procedures.
  • BAAs with subcontractors that may access PHI.

These are the company’s public compliance commitments; the full agreement should be reviewed to confirm its contractual coverage.

 

What does the XLA Health BAA exclude?

Specific BAA exclusions could not be verified from the public materials reviewed.

Separately, XLA Health’s privacy policy states, “Please do not submit any health-related information via the public Website unless you are a client or have been instructed to do so securely.”

The instruction refers to public website submissions. Confirm any exclusions affecting services, communication channels, or third-party tools directly in the BAA before sharing PHI

Conclusion

XLA Health can be HIPAA compliant, but organizations should confirm their BAA’s scope and use its services with the required safeguards.

Learn more: HIPAA Compliant Email: The Definitive Guide

 

FAQs

What is a BAA?

A BAA is a legally binding contract establishing a relationship between a covered entity under HIPAA and its business associates. The purpose of this agreement is to ensure the proper protection of PHI as required by HIPAA regulations.

 

What is HIPAA?

HIPAA sets national standards for protecting the privacy and security of certain health information, known as PHI.

HIPAA is designed to protect the privacy and security of individuals’ health information and to ensure that healthcare providers and insurers can securely exchange electronic health information. Violations of HIPAA can result in significant fines and penalties for covered entities.

 

Who does HIPAA apply to?

HIPAA applies to covered entities, which include healthcare providers, health plans, and healthcare clearinghouses. It also applies to business associates of these covered entities. These are entities that perform certain functions or activities on behalf of the covered entity.