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TJ Walsh is a licensed professional counselor and psychotherapist who runs his own practice, TJ Walsh Counseling, based in Philadelphia.

He strives to provide high quality, individualized services for each of his clients, no matter the age or issue.

Although TJ counsels all types of people as well as couples, he has extensive experience working with young adults and university students.  He also has particular experience working with professional artists, performers, and other creatives.



Company snapshot

Paubox customer since 2019


Therapy, Healthcare

Use case

Communicate with patients in a HIPAA compliant manner during COVID-19


  • Effectively communicate with patients during COVID-19
  • Easily transition to virtual appointments
  • Protect their patients personal information

Used solution

Favorite features

  • HIPAA compliance
  • Ease of use
  • Protection of client PHI



TJ Walsh keeps his patients updated about changes to his practice due to COVID-19

We recently spoke to TJ about how he’s been dealing with coronavirus.  Over the past few weeks, as the situation has rapidly evolved, TJ has kept his 80 active clients in the loop about changes to his practice.

First, he emailed his patients to let them know he would remain open but would also offer the option of virtual meetings.  He also told them the steps he was taking to ensure the office was clean and sanitized.  However, TJ’s protocol would rapidly need to change.


By planning ahead, TJ Walsh quickly transitioned his practice to virtual meetings

Using email encrypted by Paubox, TJ was able to stay ahead of the curve and update his patients as quickly as he was updating his protocol.

Unfortunately, not all mental health practitioners planned ahead for virtual therapy as TJ did.  It has been difficult for some therapists to transition to online counseling.

“I think [COVID-19] is a real wake up call, especially for the mental health community that has been really, really slow to take initiative and change the way they do business,” he said.  “I think the next few weeks are going to be really critical to people changing [their] mindset and being willing to say, ‘Hey, you know, we need to be a little more flexible here.'”



In the past 12 months alone, Paubox has encrypted nearly 3,033 emails. Since Paubox encrypts all emails by default, no one had to spend any time wondering about whether or not to encrypt an email; it was done automatically. And all the email recipients had to do was click "open" to read an email - no password or portal required.