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Visiting Fort Defiance Indian Hospital Board: the Paubox roadmap

Picture of Hoala Greevy Hoala Greevy July 21, 2023

From the founder
Three people standing outside the Navajo Museum, Library & Visitor's Center

I visited the IT staff at Fort Defiance Indian Hospital Board today in Arizona.

What's happening: I have an OKR this quarter of visiting ten of our Top 100 customers. FDIHB is second on my list.

By the numbers: 

  • I arrived in Albuquerque last night and drove a rental car two and half hours to Fort Defiance this morning.
  • Brandon Benallie shared a feature request regarding email security. If we can deliver, it would help him sleep better at night (that's what we're about!)
  • HIPAA compliant forms are a need, especially if the submitted data does not require a portal to access it.
  • FDIHB serves seven communities
  • They like Paubox Geofencing, as they don't do business with many foreign countries. 
  • Brandon and Andrew Benallie took me out to lunch and a jewelry shop. Afterwards, we toured the Navajo Museum Library and Visitor's Center (see above pic)

 

Why it matters: Customer feedback is a core tenet of the Paubox Foundations, which are principles and values we care intensely about.

The bottom line: Visiting customers and sharing the Paubox roadmap is a fantastic way to gather feedback.

Get up. Dress up. Show up. And never give up.

See also: HIPAA Compliant Email: The Definitive Guide

See related: Lunch with Diane Paloma (Hawaii Dental Service): the Paubox roadmap

Tsehootsooii Medical Center building exterior with flags

 
Secure every email you send and receive HIPAA compliant. Threat-proof. Hassle-free.
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