Lunch with Diane Paloma (Hawaii Dental Service): the Paubox roadmap

I had lunch with Diane Paloma, CEO of Hawaii Dental Service, at The Pacific Club yesterday in Honolulu.

What's happening: I have an OKR this quarter of visiting ten of our Top 100 customers. Hawaii Dental Service is first on my list.

By the numbers: 

• I shared the Paubox roadmap with Diane over lunch
• Diane quite interested in integrating Paubox with Salesforce CRM
• Also intrigued by our patented voicemail transcription service
• Diane is a Disney superfan (as is my wife)
• HDS wants to support local businesses
• There's only four women CEOs in the Delta Dental network (HDS is part of Delta Dental)
• 5-10% of HDS dentists are Native Hawaiian
  • 24% of the population in Hawaii are Native Hawaiian
• Diane wants to learn more about our monthly Zoom social mixers
  
  

Why it matters: Customer feedback is a core tenet of the Paubox Foundations, which are principles and values we care intensely about.

The bottom line: Visiting customers and sharing the Paubox roadmap is a fantastic way to gather feedback.

See also: HIPAA Compliant Email: The Definitive Guide