Use Paubox [Tags] to reduce IT workload

We are pleased to announce we have released Paubox [Tags] to reduce IT workloads. 

What's happening:

• Paubox [Tags] modifies the subject line of an incoming email based on two criteria.
• It's a new component of Paubox Email Suite Plus and Premium. 

How does Paubox [Tags] reduce IT workloads?:

• Our customers tell us they receive several dozen emails a day from their staff, asking whether certain messages are legitimate, safe to pay, or authentic.
• Paubox [Tags] eliminates the need for users to forward these emails to IT staff, as the answer is already provided to them in the Subject line.

How does it work?:

• Paubox [Tags] needs to know two things:
  • The sender's email address
  • The [Tag] to apply
• If the sender's address matches a [Tag], then the sender's SPF record is checked. If the SPF record has a strict setting of -all, then the [Tag] is pre-appended to the Subject line in brackets.
• If the sender's address matches a [Tag] but the sender's SPF record is not set to -all, the [Tag] is ignored.

Can I see an example?:

• Let's say Linda Hamilton <linda@example.com> works in the Accounting department.
• Her IT Director, John Connor, uses Paubox [Tags] to create the following entry:
  • Sender: do_not_reply@intuit.com
  • [Tag]: [Safe to pay]
• When Linda gets a renewal invoice from Quickbooks, she already knows it's a legitimate bill to pay because the Subject line of the email is now:
  • Subject: [Safe to pay] Reminder: Your annual subscription is about to renew

What else do I need to know?:

• A sender address can only belong to one [Tag]
• A sender address can be matched to an email address or domain name
• The [ ] brackets are not removable
• Customer admins can create any number of [Tags]

How do I get it?:

• Paubox [Tags] is available at no additional cost for existing Paubox Email Suite Plus and Premium customers.
• New customers can start for free here.

How do I enable it?:

• In the Paubox Dashboard, click Inbound Security, then Settings.
• Flip the Paubox [Tags] toggle to On. 
• Click Save.

Is Paubox [Tags] HITRUST certified?:

• Yes, Paubox [Tags] is covered under our HITRUST r2 certification letter.

The bigger picture:

• Customer feedback is a core principle of the Paubox Foundations, which are values we care intensely about.
• Paubox [Tags] was also built via customer feedback.

See also: ExecProtect+ for comprehensive display name spoofing protection

See also: Paubox Transcription: Automatically transcribe audio attachments