Intermedia is a cloud communications platform that provides voice, video conferencing, business email, file sharing, chat, backup, and collaboration tools for organizations, including healthcare providers.

With Intermedia, healthcare organizations can centralize communications while using security features designed to help protect sensitive information.

Is Intermedia HIPAA compliant? Yes, based on our research, Intermedia can be HIPAA compliant when organizations sign a business associate agreement (BAA) and configure the platform appropriately.

 

What changed this year?

As of July 2026, our review did not identify any publicly disclosed changes to Intermedia's HIPAA-related policies or business associate agreement terms.

 

Will Intermedia sign a business associate agreement (BAA)?

Yes, Intermedia will sign a business associate agreement upon request.

Learn about: What is HIPAA compliant hosting?

 

What does the Intermedia BAA cover?

The Intermedia BAA applies to all PHI stored or processed through its "Office in the Cloud" services. The company states its services are designed to meet HIPAA privacy and security requirements. Intermedia’s HIPAA whitepaper and website describe protections that include technical and administrative safeguards.

According to Intermedia’s information on HIPAA and business compliance, “Our policies, procedures, technologies and services are audited by a third-party to validate conformance with HIPAA privacy and security requirements.”

Their BAA covers:

  • Protection of PHI across cloud services
  • Reporting and mitigation of security incidents
  • Access controls and encryption
  • Secure backup, tracking, and archiving
  • Compliance with HIPAA security and privacy requirements
  • Support for access and audit controls

 

What does the Intermedia BAA exclude?

Intermedia does not publicly list exclusions in its standard HIPAA compliance page, but the company emphasizes that HIPAA compliance depends on proper configuration, use, and the signing of a BAA. Customers must implement strong access controls, employee training, and routine audits. The platform is not intended for direct patient care or treatment-related decisions, and healthcare organizations must avoid using the services for sensitive disclosures not covered in the BAA.

 

Conclusion

Intermedia signs a BAA and is therefore HIPAA compliant when used appropriately and configured to meet security standards. However, healthcare organizations must request a BAA and actively manage security responsibilities to maintain compliance.

Lean about: HIPAA Compliant Email: The Definitive Guide (2026 Update)

 

FAQs

What is a business associate agreement?

A business associate agreement (BAA) is a legally binding contract establishing a relationship between a covered entity under the Health Insurance Portability and Accountability Act (HIPAA) and its business associates. The purpose of this agreement is to ensure the proper protection of personal health information (PHI) as required by HIPAA regulations.

 

What is HIPAA?

The Health Insurance Portability and Accountability Act (HIPAA) sets national standards for protecting the privacy and security of certain health information, known as protected health information (PHI).

HIPAA is designed to protect the privacy and security of individuals’ health information and to ensure that healthcare providers and insurers can securely exchange electronic health information. Violations of HIPAA can result in significant fines and penalties for covered entities.

 

Who does HIPAA apply to?

HIPAA applies to covered entities, which include healthcare providers, health plans, and healthcare clearinghouses. It also applies to business associates of these covered entities. These are entities that perform certain functions or activities on behalf of the covered entity.