Customer feedback from Ryan Winchester - Heritage Management Services

Yesterday I hung out with Ryan Winchester of Heritage Management Services in downtown Albuquerque. 

What's happening: I have an OKR this quarter of visiting ten of our Top 100 customers. Heritage MSI is third on my list.

By the numbers: 

• Heritage MSI are strong believers of Net Promoter Scores.
• Ryan's wife was born at FDIHB (I visited them last week)
• Ryan needs a way to tag incoming emails across his entire base of users
• Ryan really likes Paubox Geofencing, would like to see more countries added to the list.
• HIPAA compliant forms are a need, as their existing forms vendors are not sufficient.

Why it matters: Customer feedback is a core tenet of the Paubox Foundations, which are principles and values we care intensely about.

The bottom line: Visiting customers and sharing the Paubox roadmap is a fantastic way to gather feedback.

See also: HIPAA Compliant Email: The Definitive Guide

See related: Visiting Fort Defiance Indian Hospital Board: the Paubox roadmap