SalesLoft is a cloud-based, AI-powered revenue workflow platform that helps organizations automate customer communication and drive predictable growth across sales teams. It offers tools that integrate with CRMs to support customer engagement, sales acceleration, and revenue optimization.
With SalesLoft, healthcare organizations may consider using the platform for patient communication workflows but HIPAA compliance concerns arise due to its lack of clear commitments.
Is SalesLoft HIPAA compliant?
No, based on our research, SalesLoft is not HIPAA compliant.
Will SalesLoft sign a business associate agreement (BAA)?
No, SalesLoft will not sign a business associate agreement, and therefore is not HIPAA compliant.
What does the SalesLoft BAA cover?
SalesLoft does not currently offer a business associate agreement. There is no mention of HIPAA, PHI, or a BAA in its legal terms or on its website beyond a vague compliance claim.
What does the SalesLoft BAA exclude?
Because SalesLoft does not provide a BAA, the platform is not authorized to process or store PHI under HIPAA. Although SalesLoft claims to use strong security measures and cloud infrastructure (AWS and Google Cloud), it does not clarify whether these meet HIPAA’s encryption, access control, and audit requirements.
Nowhere does SalesLoft state that its current cybersecurity features are HIPAA compliant.
Conclusion
SalesLoft does not sign a BAA and is therefore not HIPAA compliant.
Learn more: HIPAA Compliant Email: The Definitive Guide
FAQs
What is a business associate agreement?
A BAA is a legally binding contract establishing a relationship between a covered entity under HIPAA and its business associates. The purpose of this agreement is to ensure the proper protection of PHI as required by HIPAA regulations.
What is HIPAA?
HIPAA sets national standards for protecting the privacy and security of certain health information, known as PHI.
HIPAA is designed to protect the privacy and security of individuals’ health information and to ensure that healthcare providers and insurers can securely exchange electronic health information. Violations of HIPAA can result in significant fines and penalties for covered entities.
Who does HIPAA apply to?
HIPAA applies to covered entities, which include healthcare providers, health plans, and healthcare clearinghouses. It also applies to business associates of these covered entities. These are entities that perform certain functions or activities on behalf of the covered entity.
Kirsten Peremore
