As we usher in 2024, Paubox reflects on a year of remarkable achievements in 2023, marked by innovation, customer service, and industry leadership. We already have a great start to the upcoming year with the Winter 2024 G2 reports, in which customers consistently voted Paubox as their top choice for HIPAA compliant email. In the G2 Winter 2024 reports, Paubox ranked number one across multiple categories and was awarded 81 badges overall.
Paubox G2 Highlights for Winter 2024
Paubox continues its impressive performance in the G2 Winter 2024 reports, demonstrating industry leadership and significant advancements across various categories.
Below are some key achievements:
Email Encryption:
- Leader in the Small-Business Americas Regional Grid® Report
- Leader in the Americas Regional Grid® Report for Email Encryption
- Leader in the Grid® Report for Email Encryption
- Ranks #1 in Usability
- Ranks #1 in Mid-Market Usability
HIPAA Compliant Messaging:
- Ranks #1 in Usability
- Ranks #1 in Results
- Ranks #1 in Relationship
- Ranks #1 in Small-Business Usability
- Ranks #1 in Mid-Market Implementation
Secure Email Gateway:
- Leader in the Small-Business Grid® Report for Secure Email Gateway
- Ranks #1 in Small-Business Implementation
- Ranks #1 in Small-Business Usability
- Ranks #1 in Mid-Market Usability
Noteworthy moves
Paubox improved its rank, achieving #1 in the Small-Business Americas Regional Grid® Report for Secure Email Gateway, the Small-Business Grid® Report for Secure Email Gateway, and the Mid-Market Relationship Index for Secure Email Gateway.
What our customers have to say
With a G2 score of 4.9 stars out of 5, Paubox is still the highest-rated solution for both Secure Email Gateway and Email Encryption. Paubox is also ranked #1 for customer satisfaction in HIPAA Compliant Messaging Software.
Here are some recent reviews from happy customers:
From Maks A.
"I feel confident that our clients' information is protected in a super easy solution with minimal chance for human error. I don't need any special tokens or certificates or extra buttons. They make implementation experience very easy and can be completed with no prior experience, and the customer support is fast, friendly, empathetic and has resolved issues without fail."
From Drew B.
"The most helpful thing is the customer service, specifically (Shane F), which is five stars. I wish every encounter I have had in the healthcare industry was to the level of service, respect, and friendliness Shane F showed me today."
From Ryan W.
"Paubox listens to their customers, and their customer service is local (USA) and the best. Their support staff is also very knowledgeable and have always been able to fix the very few issues I have had. Set up of the service is very simple as well."
From Tara D.
"I love the peace of mind offered. I now know that emails with current and potential clients are protected. Additionally the Paubox customer service team is AMAZING. I had some initial set up challenges, and Lisa helped me every step of the way. She also checked in with me a week later to make sure that everything was running smoothly. So I know that my email communications are secure and I know that if I have any issues, their customer service team will respond quickly."
Additional resources
Dean Levitt
