Paubox customers: Paubox Zoom social mixer (September 2025)

At our September Zoom social mixer, the conversation focused on AI-powered email security, inbound protection, and how customers are saving time with smarter quarantines.

What happened: 

The September social mixer was an unmoderated discussion among healthcare IT professionals and marketers. We covered inbound protection, AI screening, DLP guardrails, real-world phishing attempts, and how organizations are handling the rise of generative AI.

Our takeaways:

• Customers praised inbound protection (ExecProtect and ExecProtect+) for cutting down on quarantine overhead. “My quarantine time has dropped from 30 minutes to 1 minute a day,” one attendee said.

• AI screening caught near-successful bribery attempts and flagged suspicious behavior.

• Attendees noted that Paubox AI descriptions were written in very human form, helping lower-level techs and specialized teams manage their own quarantines.

• Several highlighted reduced IT load: “I’ve been busy and haven’t been in the dashboard for 3 weeks—it’s just running.”

  • As one attendee put it: “Paubox has been a rockstar with that.”

• On AI more broadly, some worried about over-reliance, while others stressed the need for guardrails, managed accounts, and clear policies.

• Is LLM a fad and trend? Most felt AI was here to stay but would settle as people found the best uses rather than add AI to everything.
  • One attendee said their organization is an "AI-first company" where they prioritze using AI to improve productivity.
  • No one had plans to slim down on workforce, but rather expected AI to make space for more patient care. 

The bottom line: Customers count on Paubox to help keep their emails HIPAA compliant and save time managing inbound email security challenges.

See also: Our playbook for Zoom social mixers

See also: HIPAA Compliant Email: The Definitive Guide