Paubox customers: Paubox Zoom social mixer (January 2026)

At our January Zoom social mixer, the first mixer of 2026, the conversation focused on recent Paubox product updates, AI-first strategies, and emerging email security threats.

What happened: 

The January social mixer was an unmoderated discussion among healthcare IT professionals and marketers. We covered new Paubox features and roadmap items, AI implementation strategies, cybersecurity challenges, and customer-shared resources and recommendations.

Go deeper: QR code scanning added to Paubox Inbound Email Security

Our takeaways:

• Customers reviewed several Paubox updates released in late 2025, including AI-powered inbound email security, improved Paubox Tags, user-level permissions for Forms, and stronger handling of expired or self-signed SSL certificates.

• Upcoming features generated interest, including VIP quarantine reports, “observe and report” for DLP, Google Vault migration tools, and improved referral workflows.

• Many organizations described moving to AI-first strategies, using automation to save time and empower staff across departments.

• SMS-based two-factor authentication is being phased out across the healthcare industry. Several attendees shared recent outages and compromises that accelerated their move to authenticator apps or passkeys.

• User training continues to matter. Teams reported better phishing detection and reporting after consistent education, even as new threats like calendar invite spam and Direct Send phishing emerge.

• Paubox Tags stood out as a practical way to help users identify legitimate emails from HR, benefits providers, and referral partners.

• Participants shared AI learning resources, including Microsoft Viva Learning, YouTube tutorials, and using AI tools themselves as personalized teachers.

The bottom line: Customers count on Paubox to help keep their emails HIPAA compliant and save time managing inbound email security challenges.

See also: Our playbook for Zoom social mixers

See also: HIPAA Compliant Email: The Definitive Guide