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In the first Zoom social mixer of the year, we discussed the Paubox 2025 roadmap, being an AI-driven company through email agents, personal projects, and the importance of an internal knowledge base.
What happened:
January's social mixer followed our standard format - an unmoderated discussion amongst healthcare IT and cybersecurity professionals.
This month, we covered our product roadmap, AI automation, employee phishing training, changes to HIPAA audits and enforcement, and a pattern of hackers spoofing portal-based emails.
Related: Report: Credential harvesting attacks target Virtru, Mimecast, and Proofpoint
Our takeaways:
- In 2021, Hoala wrote an internal post about Paubox becoming an AI-driven company that uses AI email agents to do autonomous work. This year, Paubox is making that a priority.
- All new features shipped will have an AI component.
- Customers want AI to help with inbound security and blocking unwanted emails.
- We discussed the blog post, Email AI agents for security and compliance.
- Non-profits will need to rely on AI to increase productivity without increasing costs.
- An attendee said, "We've been aggressive in trying to figure out how to adopt AI but we've been struggling with accuracy of the LLMs."
- Another attendee said they "use AI for very complicated excel formulas for reporting."
- Paid accounts of ChatGPT can get a BAA signed and prevent PHI from being shared.
- Phishing schemes that are AI-generated seem like they know you personally.
- Healthcare professionals are expecting to see more HIPAA audits in 2025.
- Changes to HIPAA will remove the distinction between "required" and "addressable" specifications; with few exceptions, everything will be required.
- Customers want Paubox quarantine logs to be easier to take action on.
- There's been a pattern of spoofing Paubox competitors (Virtru, Mimecast) who are portal-based.
- Microsoft is also a common target of this.
- Customers use ExecProtect to guard against this.
- We asked attendees what content they'd like more of, and attendees said they'd like to see more year-in-review data and trends.
The bottom line: Paubox customers are looking for ways to use AI to do their work better and stay more secure against the latest threats.
See also: Our playbook for Zoom social mixers
