Paubox customers: Paubox Zoom social mixer (January 2025)

In the first Zoom social mixer of the year, we discussed the Paubox 2025 roadmap, being an AI-driven company through email agents, personal projects, and the importance of an internal knowledge base.

What happened: 

January's social mixer followed our standard format - an unmoderated discussion amongst healthcare IT and cybersecurity professionals.

This month, we covered our product roadmap, AI automation, employee phishing training, changes to HIPAA audits and enforcement, and a pattern of hackers spoofing portal-based emails.

Related: Report: Credential harvesting attacks target Virtru, Mimecast, and Proofpoint

Our takeaways:

• In 2021, Hoala wrote an internal post about Paubox becoming an AI-driven company that uses AI email agents to do autonomous work. This year, Paubox is making that a priority.
• All new features shipped will have an AI component.
• Customers want AI to help with inbound security and blocking unwanted emails.
• We discussed the blog post, Email AI agents for security and compliance.
• Non-profits will need to rely on AI to increase productivity without increasing costs.
• An attendee said, "We've been aggressive in trying to figure out how to adopt AI but we've been struggling with accuracy of the LLMs."
• Another attendee said they "use AI for very complicated excel formulas for reporting."
• Paid accounts of ChatGPT can get a BAA signed and prevent PHI from being shared.
• Phishing schemes that are AI-generated seem like they know you personally.
• Healthcare professionals are expecting to see more HIPAA audits in 2025.
• Changes to HIPAA will remove the distinction between "required" and "addressable" specifications; with few exceptions, everything will be required.
• Customers want Paubox quarantine logs to be easier to take action on.
• There's been a pattern of spoofing Paubox competitors (Virtru, Mimecast) who are portal-based.
  • Microsoft is also a common target of this.
  • Customers use ExecProtect to guard against this.
• We asked attendees what content they'd like more of, and attendees said they'd like to see more year-in-review data and trends.

The bottom line: Paubox customers are looking for ways to use AI to do their work better and stay more secure against the latest threats.

See also: Our playbook for Zoom social mixers

See also: HIPAA Compliant Email: The Definitive Guide