Mailchimp Transactional Email, formerly Mandrill, is a transactional email service used to send automated emails from websites and applications. Mailchimp describes it as a delivery API for transactional messages such as account alerts, event notifications, order confirmations, password reminders, welcome emails, and customer service responses.
Is Mailchimp Transactional Email HIPAA compliant? No, based on our research, Mailchimp Transactional Email is not HIPAA compliant.
What changed this year?
As of May 2026, our review did not identify any publicly disclosed changes to Mailchimp Transactional Email HIPAA-related policies or business associate agreement (BAA) terms. Mailchimp continues to present Transactional Email as a Mailchimp add-on, and Mailchimp’s Standard Terms of Use state customers are responsible for deciding whether the service is suitable for obligations under laws like HIPAA.
Will Mailchimp Transactional Email sign a BAA?
No, Mailchimp Transactional Email will not sign a BAA, and therefore is not HIPAA compliant.
Mailchimp’s own HIPAA email guidance explains that a BAA is required when a business provides services involving protected health information for a covered entity. Mailchimp’s Standard Terms of Use also place responsibility on users to determine whether the service meets regulatory obligations such as HIPAA, rather than offering public HIPAA coverage for Mailchimp Transactional Email.
Conclusion
Mailchimp Transactional Email does not sign a BAA and is therefore not HIPAA compliant.
Learn more: HIPAA Compliant Email: The Definitive Guide
FAQS
What is a business associate agreement?
A BAA is a legally binding contract establishing a relationship between a covered entity under HIPAA and its business associates. The purpose of this agreement is to ensure the proper protection of PHI as required by HIPAA regulations.
What is HIPAA?
HIPAA sets national standards for protecting the privacy and security of certain health information.
HIPAA is designed to protect the privacy and security of individuals’ health information and to ensure healthcare providers and insurers can securely exchange electronic health information. Violations of HIPAA can result in significant fines and penalties for covered entities.
Who does HIPAA apply to?
HIPAA applies to covered entities, which include healthcare providers, health plans, and healthcare clearinghouses. It also applies to business associates of these covered entities.
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Farah Amod : February 11, 2018
Hoala Greevy : January 11, 2023