Is Thryv HIPAA compliant? (2026 update)

Thryv is an all-in-one small business management platform that helps healthcare-related businesses manage appointments, customer communications, payments, documents, and more from a single dashboard.

With Thryv, small practices and health-adjacent businesses can streamline their day-to-day operations while keeping client information organized and secure.

Is Thryv HIPAA compliant? Yes, Thryv can be HIPAA compliant, but there are limitations.

What changed this year?

As of March 2026, our review did not identify any publicly disclosed changes to Thryv HIPAA-related policies or BAA terms.

Will Thryv sign a business associate agreement (BAA)?

Yes, Thryv will sign a business associate agreement. When you purchase the HIPAA Compliant Add On, you will receive an automated email with a BAA. It is also available inside your Thryv account under My Account once purchased.

What does the Thryv BAA cover?

The Thryv BAA covers the use and disclosure of protected health information (PHI), stating, "Thryv Business Center™ now has a HIPAA Compliant Add On! The HIPAA Compliant Add On secures your Thryv® account in accordance with privacy & HIPAA guidelines, so you can rest assured that the information your clients/patients share with you is secure."

What does the Thryv BAA exclude?

Their terms say, "Thryv is not an EHR (Electronic Health Records) or EMR (Electronic Medical Records) software that healthcare professionals can use to store and access medical records electronically. This also relates to medical billing and coding, which is not part of Thryv or the intention of Thryv software. Our HIPAA compliance is to assure you that you don’t need to worry about the confidentiality and security of any patient PHI that may be transferred, communicated, or stored in the course of relationship management activities undertaken with Thryv."

Additionally, Thryv's HIPAA compliance does not extend to other software. This means any third-party integrations or connected platforms are not covered under Thryv's BAA

Conclusion

Thryv signs a BAA and is therefore HIPAA compliant, but only for customers who purchase the dedicated HIPAA Compliant Add On at an additional monthly cost.

Learn more: HIPAA Compliant Email: The Definitive Guide

FAQS

What is a business associate agreement?

A business associate agreement (BAA) is a legally binding contract establishing a relationship between a covered entity under the Health Insurance Portability and Accountability Act (HIPAA) and its business associates. The purpose of this agreement is to ensure the proper protection of personal health information (PHI) as required by HIPAA regulations.

What is HIPAA?

The Health Insurance Portability and Accountability Act (HIPAA) sets national standards for protecting the privacy and security of certain health information, known as protected health information (PHI).

HIPAA is designed to protect the privacy and security of individuals’ health information and to ensure that healthcare providers and insurers can securely exchange electronic health information. Violations of HIPAA can result in significant fines and penalties for covered entities.

Who does HIPAA apply to?

HIPAA applies to covered entities, which include healthcare providers, health plans, and healthcare clearinghouses. It also applies to business associates of these covered entities. These are entities that perform certain functions or activities on behalf of the covered entity.