Is SendBird HIPAA compliant?

SendBird is a communications platform that allows businesses to integrate in-app chat, voice, and video communication into their websites and mobile apps. It provides customizable messaging services and real-time engagement for different industries including e-commerce, gaming and healthcare.

Is SendBird HIPAA compliant? 

Yes, based on our research, SendBird can be HIPAA compliant if users choose the correct plan with appropriate safeguards.

Will SendBird sign a business associate agreement (BAA)?

Yes, SendBird will sign a business associate agreement, which users can request directly from the platform. 

What does the SendBird BAA cover?

SendBird’s BAA includes provisions for handling protected health information (PHI) under HIPAA compliance. 

Furthermore, their terms of service cover:

• “Access & license to Sendbird software, platform, services and services documentation
• Customer data
• De-identified data & feedback
• Restrictions of use for Sendbird services
• Integration of third-party applications & platforms
• Additional customer obligations
• Limited warranties and disclaimers
• Intellectual property & trademarks
• Confidentiality
• Fees & payment
• Indemnification
• Limitation of liability
• Termination and effects”

Conclusion 

SendBird signs a BAA and is, therefore, HIPAA compliant.

FAQs

What is a business associate agreement?

A business associate agreement (BAA) is a legally binding contract establishing a relationship between a covered entity under the Health Insurance Portability and Accountability Act (HIPAA) and its business associates. The purpose of this agreement is to ensure the proper protection of personal health information (PHI) as required by HIPAA regulations.

What is HIPAA?

The Health Insurance Portability and Accountability Act (HIPAA) sets national standards for protecting the privacy and security of certain health information, known as protected health information (PHI).

HIPAA is designed to protect the privacy and security of individuals’ health information and to ensure that healthcare providers and insurers can securely exchange electronic health information. Violations of HIPAA can result in significant fines and penalties for covered entities.

Who does HIPAA apply to?

HIPAA applies to covered entities, which include healthcare providers, health plans, and healthcare clearinghouses. It also applies to business associates of these covered entities. These are entities that perform certain functions or activities on behalf of the covered entity.