Podium is a customer communication and payments platform designed to help businesses manage online interactions, reviews, messaging, and payments in one place.
With Podium, companies can engage with customers through text messaging, request and manage online reviews, collect payments, and streamline customer interactions via a unified dashboard.
Is Podium HIPAA compliant? Yes, based on our research, Podium can be HIPAA compliant.
What changed this year?
As of June 2026, our review did not identify any publicly disclosed changes to Podium HIPAA-related policies or BAA terms.
Will Podium sign a business associate agreement (BAA)?
Yes, Podium will sign a business associate agreement, which can be reviewed here.
What does the Podium BAA cover?
The Podium BAA covers the use and disclosure of protected health information (PHI). Under their BAA, covered entities may:
- Use PHI as necessary to perform services under the agreement.
- De-identify PHI according to HIPAA regulations, after which it is no longer subject to the BAA.
- Disclose PHI as required by law.
- Use PHI for its own management and legal responsibilities, provided disclosures are legally required or the recipient ensures confidentiality and reports any breaches.
- Use PHI for data aggregation related to the Covered Entity’s healthcare operations.
Conclusion
Podium signs a BAA and is therefore HIPAA compliant.
Learn more: HIPAA Compliant Email: The Definitive Guide
FAQS
What is a business associate agreement?
A business associate agreement (BAA) is a legally binding contract establishing a relationship between a covered entity under the Health Insurance Portability and Accountability Act (HIPAA) and its business associates. The purpose of this agreement is to ensure the proper protection of personal health information (PHI) as required by HIPAA regulations.
What is HIPAA?
The Health Insurance Portability and Accountability Act (HIPAA) sets national standards for protecting the privacy and security of certain health information, known as protected health information (PHI).
HIPAA is designed to protect the privacy and security of individuals’ health information and to ensure that healthcare providers and insurers can securely exchange electronic health information. Violations of HIPAA can result in significant fines and penalties for covered entities.
Who does HIPAA apply to?
HIPAA applies to covered entities, which include healthcare providers, health plans, and healthcare clearinghouses. It also applies to business associates of these covered entities. These are entities that perform certain functions or activities on behalf of the covered entity.
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Tshedimoso Makhene : January 4, 2024
