Is Plivo HIPAA compliant?

Plivo is a cloud-based communications platform that allows businesses to integrate features like phone calls, text messages, and voice conferencing to their websites or mobile apps.

Is Plivo HIPAA compliant? Yes, based on our research, Plivo can be HIPAA compliant.

Will Plivo sign a business associate agreement (BAA)?

Yes, Plivo will sign a business associate agreement, which can be reviewed once a client has signed up for their enterprise package. 

According to Plivo’s privacy and security statement, “Plivo is willing to sign a Business Associate Agreement for customers who handle protected health information (PHI) and have a signed contract with us.”

The company also states that they are “audited annually by an independent auditor to demonstrate HIPAA compliance.”

What does the Plivo BAA cover?

Based on information available on their blog, “Plivo can guarantee things like encryption of data in transit and at rest and redaction of details in logs, and back those guarantees up with audit reports from independent third parties.”

However, “covered entities, are responsible for other aspects, such as securing their authentication credentials and using the Plivo console in a secure environment.”

Conclusion

Plivo is willing to sign a BAA and is therefore HIPAA compliant.

FAQs

What is a business associate agreement?

A business associate agreement (BAA) is a legally binding contract establishing a relationship between a covered entity under the Health Insurance Portability and Accountability Act (HIPAA) and its business associates. The purpose of this agreement is to ensure the proper protection of personal health information (PHI) as required by HIPAA regulations.

What is HIPAA?

The Health Insurance Portability and Accountability Act (HIPAA) sets national standards for protecting the privacy and security of certain health information, known as protected health information (PHI).

HIPAA is designed to protect the privacy and security of individuals’ health information and to ensure that healthcare providers and insurers can securely exchange electronic health information. Violations of HIPAA can result in significant fines and penalties for covered entities.

Who does HIPAA apply to?

HIPAA applies to covered entities, which include healthcare providers, health plans, and healthcare clearinghouses. It also applies to business associates of these covered entities. These are entities that perform certain functions or activities on behalf of the covered entity.