Is FreedomVoice HIPAA compliant? (2025 update)

FreedomVoice is a cloud-based virtual phone system designed for small businesses and entrepreneurs, offering features like toll-free and local phone numbers, auto-attendant, call forwarding, and voicemail services.

Is FreedomVoice HIPAA compliant? No, based on our research, FreedomVoice is not HIPAA compliant.

Will FreedomVoice sign a business associate agreement (BAA)?

No, FreedomVoice will not sign a business associate agreement, and therefore is not HIPAA compliant.

What does the FreedomVoice BAA exclude?

FreedomVoice does not provide a business associate agreement, which is a critical requirement under HIPAA for services handling protected health information (PHI).

Although FreedomVoice offers strong security features such as TLS encryption, two-factor authentication, and optional end-to-end encryption, the absence of a BAA means it cannot be used in HIPAA-compliant settings.

Their documentation states that they do not offer a BAA, disqualifying them from being considered HIPAA compliant for healthcare organizations.

Conclusion

FreedomVoice does not sign a BAA and is therefore not HIPAA compliant. Despite strong security measures, it cannot be used to handle PHI in accordance with HIPAA standards.

Learn more: HIPAA Compliant Email: The Definitive Guide

FAQs

What is a business associate agreement?

A BAA is a legally binding contract establishing a relationship between a covered entity under HIPAA and its business associates. The purpose of this agreement is to ensure the proper protection of PHI as required by HIPAA regulations.

What is HIPAA?

HIPAA sets national standards for protecting the privacy and security of certain health information, known as PHI.

HIPAA is designed to protect the privacy and security of individuals’ health information and to ensure that healthcare providers and insurers can securely exchange electronic health information. Violations of HIPAA can result in significant fines and penalties for covered entities.

Who does HIPAA apply to?

HIPAA applies to covered entities, which include healthcare providers, health plans, and healthcare clearinghouses. It also applies to business associates of these covered entities. These are entities that perform certain functions or activities on behalf of the covered entity.