FreedomVoice is a cloud-based business phone service that offers toll-free numbers, local numbers, virtual attendants, call forwarding, voicemail, fax access, and hosted VoIP phone systems for businesses. FreedomVoice describes itself as The Voice of Small Business and says it provides affordable, easy-to-use phone systems for entrepreneurs and small business owners.
With FreedomVoice, businesses can set up local or toll-free numbers, route calls to staff, use personalized greetings, check voicemail or faxes, and manage calls through cloud-based phone services.
Is FreedomVoice HIPAA compliant? No, based on our research, FreedomVoice is not HIPAA compliant.
What changed this year?
As of April 2026, our review did not identify any publicly disclosed changes to FreedomVoice HIPAA-related policies or business associate agreement (BAA) terms. FreedomVoice’s public terms describe its phone, voicemail, fax, and VoIP services, but they do not identify a FreedomVoice business associate agreement for HIPAA-regulated use.
GoDaddy, which owns FreedomVoice, does publish a HIPAA BAA. However, that agreement applies to Microsoft 365 email services sold and supported by GoDaddy, not to FreedomVoice phone services.
Will FreedomVoice sign a BAA?
No, FreedomVoice will not sign a BAA, and therefore is not HIPAA compliant.
Conclusion
FreedomVoice does not sign a BAA and is therefore not HIPAA compliant.
Learn more: HIPAA Compliant Email: The Definitive Guide
FAQs
What is a business associate agreement?
A BAA is a legally binding contract establishing a relationship between a covered entity under HIPAA and its business associates. The purpose of this agreement is to ensure the proper PHI as required by HIPAA regulations. HHS says covered entities must include certain protections in a business associate agreement when using contractors or other non-workforce members that perform business associate services involving PHI.
What is HIPAA?
HIPAA sets national standards for protecting the privacy and security of certain health information.
HIPAA is designed to protect the privacy and security of individuals’ health information and to ensure that healthcare providers and insurers can securely exchange electronic health information. Violations of HIPAA can result in significant fines and penalties for covered entities.
Who does HIPAA apply to?
HIPAA applies to covered entities, which include healthcare providers, health plans, and healthcare clearinghouses. It also applies to business associates of these covered entities. These are entities that perform certain functions or activities on behalf of the covered entity.
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Mara Ellis
