Doxy.me is a telemedicine platform that provides tools for secure video consultations between healthcare providers and patients.

With Doxy.me, healthcare professionals can conduct virtual visits without requiring downloads or complex setups. This helps practices offer convenient, secure care to patients remotely, enhancing accessibility and streamlining telehealth services.

Is Doxy.me HIPAA compliant? Yes, based on our research, Doxy.me can be HIPAA compliant.

 

What changed this year?

As of September 2026, our review did not identify any publicly disclosed changes to Doxy.me's HIPAA-related policies or BAA terms. Doxy.me continues to include a free BAA with every plan tier, including its no-cost option.

 

Will Doxy.me sign a business associate agreement (BAA)?

Yes, Doxy.me will sign a business associate agreement, which can be reviewed and requested in account settings.

 

What does the Doxy.me BAA cover?

The Doxy.me BAA covers the use and disclosure of protected health information (PHI), stating, "Doxy.me implements industry best administrative, physical and technical safeguards that reasonably and appropriately protect the confidentiality, integrity, and availability of all data in accordance with the Security Rule."

Doxy.me has been independently audited using the SOC 2 Type 2 method, which included HIPAA-specific components, resulting in a report confirming that Doxy.me maintains effective controls over security, availability, and confidentiality in line with HIPAA Security Rule requirements.

 

What does the Doxy.me BAA exclude?

Doxy.me is a video calling tool and does not extend into adjacent clinical workflows. It does not integrate with electronic medical record (EMR) systems, does not offer automated documentation or AI-assisted note-taking, and does not include billing integration. Providers using Doxy.me must document each visit manually in their EMR after the call and apply telehealth billing codes themselves.

Because the individual-provider BAA only covers a single practitioner, clinics and multi-provider organizations must proactively request the separate Clinic BAA rather than assuming coverage extends automatically to additional staff.

 

Conclusion

Doxy.me signs a BAA and is, therefore, HIPAA compliant.

Learn more: HIPAA Compliant Email: The Definitive Guide

 

FAQs

What is a business associate agreement?

A business associate agreement (BAA) is a legally binding contract establishing a relationship between a covered entity under the Health Insurance Portability and Accountability Act (HIPAA) and its business associates. The purpose of this agreement is to ensure the proper protection of personal health information (PHI) as required by HIPAA regulations.

 

What is HIPAA?

The Health Insurance Portability and Accountability Act (HIPAA) sets national standards for protecting the privacy and security of certain health information, known as protected health information (PHI).

HIPAA is designed to protect the privacy and security of individuals' health information and to ensure that healthcare providers and insurers can securely exchange electronic health information. Violations of HIPAA can result in fines and penalties for covered entities.

 

Who does HIPAA apply to?

HIPAA applies to covered entities, which include healthcare providers, health plans, and healthcare clearinghouses. It also applies to business associates of these covered entities. These are entities that perform certain functions or activities on behalf of the covered entity.