Dialpad is a cloud-based communication platform for voice, video, messaging, and contact center services. It allows businesses to communicate across different devices and provides features like AI-powered transcription and real-time analytics.

With Dialpad, organizations can centralize business communications, support remote teams, and manage customer interactions through a single platform.

Is Dialpad HIPAA compliant? Yes, based on our research, Dialpad can be HIPAA compliant.

 

What changed this year?

As of July 2026, our review did not identify any publicly disclosed changes to Dialpad's HIPAA-related policies or business associate agreement (BAA) terms.

 

Will Dialpad sign a business associate agreement (BAA)?

Yes, Dialpad will sign a business associate agreement, which can be reviewed here.

 

What does the Dialpad BAA cover?

The Dialpad blog states that their BAA “provides contractual assurance to implement HIPAA safeguards protecting electronic protected health information (PHI).” It also “ensures that any subcontractors partnered with Dialpad will follow these safeguards.”

Their BAA covers:

  • Obligations and activities of business associate
  • Permitted PHI uses and disclosures
  • Privacy practices and restrictions
  • Permissible PHI requests
  • Term and termination of services

 

Conclusion

Dialpad signs a BAA and is, therefore, HIPAA compliant.

Learn more: HIPAA Compliant Email: The Definitive Guide

 

FAQs

What is a business associate agreement?

A business associate agreement (BAA) is a legally binding contract establishing a relationship between a covered entity under the Health Insurance Portability and Accountability Act (HIPAA) and its business associates. The purpose of this agreement is to ensure the proper protection of personal health information (PHI) as required by HIPAA regulations.

 

What is HIPAA?

The Health Insurance Portability and Accountability Act (HIPAA) sets national standards for protecting the privacy and security of certain health information, known as protected health information (PHI).

HIPAA is designed to protect the privacy and security of individuals’ health information and to ensure that healthcare providers and insurers can securely exchange electronic health information. Violations of HIPAA can result in significant fines and penalties for covered entities.

 

Who does HIPAA apply to?

HIPAA applies to covered entities, which include healthcare providers, health plans, and healthcare clearinghouses. It also applies to business associates of these covered entities. These are entities that perform certain functions or activities on behalf of the covered entity.