Demandforce is a patient engagement and marketing platform that automates appointment reminders, recall campaigns, two-way texting, online booking, email marketing, and reputation management for healthcare practices and other appointment-based businesses.

With Demandforce, practices can sync with their management software to reduce no-shows, bring lapsed patients back, and manage online reviews from one platform.

Is Demandforce HIPAA compliant? Yes, based on our research, Demandforce can be HIPAA compliant.

 

What changed this year?

As of September 2026, our review did not identify any publicly disclosed changes to Demandforce’s HIPAA-related policies or BAA terms.

 

Will Demandforce sign a business associate agreement (BAA)?

Yes, Demandforce will sign a business associate agreement, which can be reviewed here. The BAA is built into the Demandforce Terms & Conditions. Customers subject to HIPAA accept it by using the service.

 

What does the Demandforce BAA cover?

The Demandforce BAA covers the use and disclosure of protected health information (PHI), stating, "Demandforce protects the confidentiality of information it receives by adhering to the requirements of the HIPAA Privacy Rule and the HIPAA Security Rule. The Privacy Rule governs the acquisition, storage, transfer and retention of Protected Health Information, in both electronic and paper formats. The Security Rule covers all information acquired, maintained or transferred electronically."

 

Conclusion

Demandforce signs a BAA and is therefore HIPAA compliant.

Learn more: HIPAA Compliant Email: The Definitive Guide

 

FAQS

What is a business associate agreement?

A business associate agreement (BAA) is a legally binding contract establishing a relationship between a covered entity under the Health Insurance Portability and Accountability Act (HIPAA) and its business associates. The purpose of this agreement is to ensure the proper protection of personal health information (PHI) as required by HIPAA regulations.

 

What is HIPAA?

The Health Insurance Portability and Accountability Act (HIPAA) sets national standards for protecting the privacy and security of certain health information, known as protected health information (PHI).

HIPAA is designed to protect the privacy and security of individuals’ health information and to ensure that healthcare providers and insurers can securely exchange electronic health information. Violations of HIPAA can result in significant fines and penalties for covered entities.

 

Who does HIPAA apply to?

HIPAA applies to covered entities, which include healthcare providers, health plans, and healthcare clearinghouses. It also applies to business associates of these covered entities. These are entities that perform certain functions or activities on behalf of the covered entity.