Andrew Hicks: Paubox Zoom social mixer (June 2023)

The Paubox Zoom social mixer for June 2023 featured a presentation on security training for healthcare employees by Andrew Hicks, National Practice Leader, HITRUST PRG Partner for Frazier & Deeter. 

What's happening: Paubox Zoom social mixers allow our customers and prospects to network and learn new trends.

Why it matters: Andrew discussed best practices and tips around security training for healthcare employees to keep patient data safe and prevent security breaches or attacks. 

Andrew Hicks contributes nearly 20 years of experience to Frazier and Deeter's Process, Risk & Governance (PRG) Practice. He specializes in working with organizations to adopt, implement and manage information security programs, specifically regarding HITRUST, HIPAA regulatory compliance, risk management, and SOC examination procedures. Andrew's deep knowledge of the healthcare marketplace enables Frazier and Deeter to enhance its assessment and advisory services to overcome information security compliance and regulation challenges.

Our takeaways:

• Employee training is critical for HIPAA compliance, breach security, and customer confidence.
• Effective employee training needs to be engaging to be memorable.
• Three powerful training strategies are:
• Gamification
• Role-playing
• Personalized training content
• Time is one of the biggest challenges facing healthcare organizations when training new staff.
• The best training is accomplished in short, digestible segments.
• The future of employee training is AI, augmented reality, and virtual reality.
• There's a common business challenge across healthcare organizations in verifying inbound emails. 
• Relias is a popular healthcare-focused learning platform used in compliance training. 

The bottom line: We learned how employee training can prevent breaches and best practices in training staff in an engaging, memorable way. 

See also: Our playbook for Zoom social mixers

See also: HIPAA Compliant Email: The Definitive Guide