Paubox at Rise Member Engagement & Experience Symposium

Our team was in Chicago this week for the Rise Member Engagement & Experience Symposium. The event brought together mid- to senior-level healthcare leaders to tackle CMS updates, Star Ratings volatility, AI, health equity, and rising member expectations.

What’s happening:

• Rise is known for convening healthcare pros across quality, Stars, member experience, population health, and care management.

• The symposium equipped attendees with tools to adapt quickly and build more equitable, measurable systems of care.

Our lessons learned:

• Engagement = equity. Rick Whitted reframed engagement and health equity as one unified strategy—not separate initiatives.

• Adapt in real time. Speakers unpacked how health plans can respond to shifting federal priorities, language, and CMS directives.

• AI with empathy. A panel emphasized high-impact AI use in Medicare/Medicaid that enhances personalization while preserving ethics and compliance.

• Access for all. Presenters addressed disability documentation, equity gaps, and practical steps to create inclusive care.

• Beyond buzzwords. Matt Wallaert stressed defining engagement through measurable behaviors—not vague outcomes.

• Response builds trust. Operationalizing member outreach preferences—not just tailoring messages—fosters trust and improves experience.

• COVID’s lasting effect. New research showed how chronic patients’ attitudes toward care have shifted post-pandemic.

• Engagement as a cost lever. Kathleen McQuade Ellmore positioned engagement as a tool to reduce utilization and costs through guided navigation and predictive interventions.

Why it matters:

• Rise combined regulatory clarity, behavioral science, inclusion, and AI ethics into a pragmatic, high-impact agenda. Attendees left with frameworks to make engagement measurable, equitable, and cost-smart.

Enjoy the pics from Chicago