Spok Mobile is a secure clinical communication solution designed to help healthcare teams communicate quickly and reliably. It is part of the broader Spok Care Connect® platform and is commonly used by hospitals and healthcare systems to support real-time clinical workflows.
With Spok Mobile, clinicians can send and receive secure messages, images, data, and videos, with all communications logged.
Is Spok Mobile HIPAA compliant? Yes, based on our research, Spok Mobile can be HIPAA compliant.
What changed this year?
As of March 2026, our review did not identify any publicly disclosed changes to Spok Mobile HIPAA-related policies or BAA terms.
Will Spok Mobile sign a business associate agreement (BAA)?
Yes, Spok Mobile will sign a business associate agreement, which can be obtained by contacting their sales team.
What does the Spok Mobile BAA cover?
The Spok Mobile BAA covers the use and disclosure of protected health information (PHI), stating, "Spok Mobile® enables hospitals and healthcare organizations to simplify communications and help improve patient care. Providers can use their own devices with an app that is HIPAA-compliant."
What does the Spok Mobile BAA exclude?
Spok's Acceptable Use Policy notes, "Telecommunication companies that provide paging services such as Spok, generally are considered conduits because they merely provide data transportation/transmission services." The policy goes on to explain that an entity acting only as a conduit for PHI which is one that transports or transmits it without accessing it other than on a "random or infrequent basis" is not considered a business associate and is not subject to business associate obligations under HIPAA.
This means that for wireless services, Spok may function as a conduit for PHI without being a business associate, and the BAA does not cover PHI that is simply transported or transmitted without being created, maintained, or accessed for service purposes.
Conclusion
Spok Mobile signs a BAA for applicable healthcare customers and is therefore HIPAA compliant, though organizations using Spok's wireless paging services should confirm whether the conduit exception applies to their specific use case and that PHI handling falls within the BAA's scope.
Learn more: HIPAA Compliant Email: The Definitive Guide
FAQS
What is a business associate agreement?
A business associate agreement (BAA) is a legally binding contract establishing a relationship between a covered entity under the Health Insurance Portability and Accountability Act (HIPAA) and its business associates. The purpose of this agreement is to ensure the proper protection of personal health information (PHI) as required by HIPAA regulations.
What is HIPAA?
The Health Insurance Portability and Accountability Act (HIPAA) sets national standards for protecting the privacy and security of certain health information, known as protected health information (PHI).
HIPAA is designed to protect the privacy and security of individuals’ health information and to ensure that healthcare providers and insurers can securely exchange electronic health information. Violations of HIPAA can result in significant fines and penalties for covered entities.
Who does HIPAA apply to?
HIPAA applies to covered entities, which include healthcare providers, health plans, and healthcare clearinghouses. It also applies to business associates of these covered entities. These are entities that perform certain functions or activities on behalf of the covered entity.
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