RingCentral is a cloud communications platform that provides tools for voice, video, messaging, and collaboration.

With RingCentral, organizations can make and receive calls, host video conferences, send messages, and collaborate in real time. This helps teams enhance communication, improve productivity, and streamline their workflow with a unified communications solution.

Is RingCentral HIPAA compliant? Yes, based on our research, RingCentral can be HIPAA compliant.

 

What changed this year?

RingCentral's HIPAA and BAA documentation was updated in March 2026 to expand the list of covered services to include several of its newer AI-powered features, such as RingCentral AI Receptionist, AI Agent Assist, AI Supervisor Assist, and AI Quality Management.

 

Will RingCentral sign a business associate agreement (BAA)?

Yes, RingCentral will sign a business associate agreement, which can be requested by contacting their legal team. Customers must request and execute the BAA before handling any PHI, and should confirm exactly which products and features are in scope for their specific deployment before relying on the agreement.

 

What does the RingCentral BAA cover?

The RingCentral BAA covers the use and disclosure of protected health information (PHI), stating, "If a customer is a Covered Entity or a Business Associate as defined under the Health Insurance Portability and Accountability Act (HIPAA) and it will use RingCentral services to create, receive, transmit, or maintain PHI, the customer must request a Business Associate Agreement (BAA) from RingCentral. In that situation, RingCentral will act as a Business Associate, and it will manage its HIPAA obligations accordingly."

As of March 2026, RingCentral's BAA covers the following services:

  • RingCentral Fax
  • RingEX
  • RingCX and RingCentral Contact Center
  • RingCentral Engage Digital, excluding third-party channel communications
  • RingCentral AI Conversation Expert, AI Quality Management, AIR Pro, AI Receptionist, AI Supervisor Assist, and AI Agent Assist
  • Customer Engagement Bundle
  • Third-party products, unless otherwise specified in those products' own terms

RingCentral also makes third-party attestations available for applicable services, commonly including HITRUST CSF certification and SOC 2+ audit reports, which customers should request and review alongside their own internal risk controls.

 

What does the RingCentral BAA exclude?

Coverage under the BAA is scoped to specific channels and does not automatically extend to standard SMS. Healthcare teams need to confirm exactly what their BAA covers before logging any PHI through a given communication channel.

 

Conclusion

RingCentral signs a BAA and is, therefore, HIPAA compliant.

Learn more: HIPAA Compliant Email: The Definitive Guide

 

FAQs

What is a business associate agreement?

A business associate agreement (BAA) is a legally binding contract establishing a relationship between a covered entity under the Health Insurance Portability and Accountability Act (HIPAA) and its business associates. The purpose of this agreement is to ensure the proper protection of personal health information (PHI) as required by HIPAA regulations.

 

What is HIPAA?

The Health Insurance Portability and Accountability Act (HIPAA) sets national standards for protecting the privacy and security of certain health information, known as protected health information (PHI).

HIPAA is designed to protect the privacy and security of individuals' health information and to ensure that healthcare providers and insurers can securely exchange electronic health information. Violations of HIPAA can result in fines and penalties for covered entities.

 

Who does HIPAA apply to?

HIPAA applies to covered entities, which include healthcare providers, health plans, and healthcare clearinghouses. It also applies to business associates of these covered entities. These are entities that perform certain functions or activities on behalf of the covered entity.