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Is mFax HIPAA compliant?

Is mFax HIPAA compliant?

HIPAA (the Health Insurance Portability and Accountability Act of 1996) is U.S. legislation created to improve healthcare standards. Covered entities (CEs) and their business associates (BAs) must be HIPAA compliant to protect the rights and privacy of patients and their protected health information (PHI). We know the  HIPAA industry is vast and that sending important documents securely to other providers or to patients is fundamental to patient care. This is especially true with the recent digital transformation in healthcare and the current need to function more remotely.

RELATED: Historic Expansions of Telehealth to Combat COVID-19

Today, we will determine if mFax is HIPAA compliant or not.


About mFax


Based in Delaware, mFax is one of several online fax service providers that offer fax numbers for sending and receiving faxes through a web portal, by email, and/or even via mobile apps. mFax clients can use the company’s web interface or a personal email account to send faxes. It is part of the Documo Suite, a document workflow solution created “to make documents easy, more secure, and friendly towards our planet.” The company offers four plans: Solo, Team, Business, and Infinity. All plans include faxing to the U.S. and Canada. Finally, mFax allows users to keep their existing fax number or will provide one if necessary.


mFax and the business associate agreement


A BA is a person or entity that performs certain functions or activities that involves the use or disclosure of PHI on behalf of a CE. In this instance, mFax (Documo) is a BA for a healthcare organization if it transmits or stores PHI.


Generally, the HIPAA Privacy Rule allows CEs to disclose PHI to a BA if they receive assurance that the information is protected through a signed business associate agreement (BAA). While mFax addresses HIPAA compliance within its blogs, there is no mention of signing a BAA. An mFax discussion from two years ago, however, suggests that Documo understands the importance of BAAs. CEs should contact the company for more information.


mFax and security


The mFax website contains a page dedicated to HIPAA regulations and HIPAA compliant faxing. And on the web page, mFax includes a list of its HIPAA compliant features: 1) Encrypted document exchange 2) At rest encryption 3) Secure socket layer protocol 4) Audit trails 5) User authentication at all system points 6) Data center security Moreover, the company has an auto-logoff feature, advanced administrative controls, and IP address restrictions.

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The Documo Security web page states that the company uses the Google Cloud Platform because of its commitment to “safeguarding sensitive data.” As we have noted, Google Cloud services can be HIPAA compliant as long as a BAA is signed.


Is mFax HIPAA compliant?


The BAA is a key component of HIPAA compliance and mFax appears to offer a BAA, but CEs should contact Documo to confirm. Without one, if a breach or HIPAA violation occurs, a CE is liable. RELATED: Healthcare Data Breaches – A Haunting Reality Furthermore, mFax displays its stringent cybersecurity practices on its website and seems to understand what HIPAA compliance means.

Conclusion mFax is HIPAA compliant with a signed BAA.


HIPAA compliant email—a better alternative to fax


However, rather than waste time and energy with physical and electronic faxing, CEs should stick to sending and receiving important documents through HIPAA compliant email.


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Especially if there is uncertainty about a fax company signing a BAA.

RELATED: Fax Machines Are Terrible for Healthcare – Here’s Why

Paubox will not only sign a BAA but will also work tirelessly to keep you safe without any added steps for the sender or recipient. With  Paubox Email Suite, CEs have all outbound email (and file attachments) encrypted by default; users can send messages from existing email platforms (such as  Microsoft 365 and  Google Workspace). Emails are delivered directly to your recipients’ inboxes—no passwords or portals are required. When you need to send documents that contain PHI, HIPAA compliant email is the most secure method available.


Try Paubox Email Suite for FREE today.

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