HIPAA (the Health Insurance Portability and Accountability Act of 1996) is U.S. legislation created to improve healthcare standards. Covered entities and their business associates must be HIPAA compliant to protect the rights and privacy of patients and their protected health information (PHI).
We know the HIPAA industry is vast and that it is important to work well and communicate with patients while remaining HIPAA compliant.
SEE ALSO: HIPAA compliant email
Insider is a platform that creates individualized, cross-channel customer experiences.
Channels include the web, app, web push, email, text, messaging (e.g., Facebook Messenger), Ads, and more. The platform connects data across channels and systems, even predicting possible future customer behaviors using an AI-intent engine.
Organizations can centralize and standardize customer information to improve and enrich a customer’s journey through a centralized workflow management.
Insider and the business associate agreement
A major part of HIPAA compliance is ensuring a business associate will sign a business associate agreement (BAA). A business associate is a person or entity that performs certain functions or activities that involves the use or disclosure of PHI.
Generally, the HIPAA Privacy Rule allows healthcare providers to disclose PHI if they receive assurance that the information is protected through a signed BAA. There is no mention of HIPAA or a BAA on the Insider website.
Insider and cybersecurity
Is Insider HIPAA compliant?
Conclusion Insider is not HIPAA compliant.