Is ACT! CRM HIPAA compliant? (2025 update)

ACT! CRM is a customer relationship management platform that helps businesses manage contacts, automate sales processes, and track customer interactions through features such as email marketing, pipeline management, and customer analytics. With ACT! CRM, organizations can centralize customer information and improve communication and workflow efficiency across teams.

Is ACT! CRM HIPAA compliant? No, based on our research, ACT! CRM is not HIPAA compliant.

Will ACT! CRM signs a business associate agreement (BAA)?

No, ACT! CRM will not sign a business associate agreement, and therefore is not HIPAA compliant.

Conclusion

ACT! CRM does not sign a BAA and is therefore not HIPAA compliant. Covered entities and business associates should not use ACT! CRM to store or process protected health information (PHI).

Learn more: HIPAA Compliant Email: The Definitive Guide.

FAQs

What is a business associate agreement?

A BAA is a legally binding contract establishing a relationship between a covered entity under HIPAA and its business associates. The purpose of this agreement is to ensure the proper protection of PHI as required by HIPAA regulations.

What is HIPAA?

HIPAA sets national standards for protecting the privacy and security of certain health information. HIPAA is designed to protect the confidentiality and security of individuals’ health information and to ensure that healthcare providers and insurers can securely exchange electronic health information. Violations of HIPAA can result in significant fines and penalties for covered entities.

Who does HIPAA apply to?

HIPAA applies to covered entities, which include healthcare providers, health plans, and healthcare clearinghouses. It also applies to business associates of these covered entities. These are entities that perform certain functions or activities on behalf of the covered entity.