We're excited to introduce DLP AI Chat and DLP Observe and Report: Two updates that make Paubox Data Loss Prevention both easier to use and even more effective. With DLP AI Chat, describe what you want to catch, and Paubox drafts the rule. Turn on Observe and Report, and watch that rule work in the real world before it ever touches a real message.

What's happening

Customers told us what they wanted from DLP:

  • To catch more than keyword rules allowed, since a literal match only catches what you already know to search for

  • To know what rules they might be missing

We built DLP AI Chat and DLP Observe and Report to allow Paubox DLP to both these things.

For example, suppose an admin wants to flag any outbound email that names a patient alongside a diagnosis. No single keyword can do that reliably. Described in plain English to DLP AI Chat, it drafts a rule that recognizes the pattern.

With DLP Observe and Report, Paubox scans through inbound and outbound email, and reports on any potential violations that might contain PHI, PII, financial information, proprietary information, legal information, or credentials.

 

How DLP AI Chat works

From Paubox Email Suite > DLP > Rules, select New rule, or Edit with chat on an existing rule to revise it. Describe what you want to catch. DLP AI Chat asks a couple of clarifying questions, direction (inbound, outbound, or both) and where to look (the whole email, or specific fields like the subject and body), then drafts a rule card to review and save. Admins with no rules yet land straight in this chat, with example prompts to start from.

DLP AI Chat decides whether your request needs a keyword rule (a literal match) or an AI rule (evaluating intent, for anything a literal match can't cover). When a message matches, it's quarantined with a plain-English explanation of why, and the quarantine dashboard names the rule that caught it.

 

How DLP Observe and Report works

Turn on Behavioral Observation from Paubox Email Suite > DLP > Settings. It's independent of your DLP mode, so it runs whether DLP is set to Off or Enforce, and it never holds or quarantines a message.

Inbound and outbound emails run through Paubox's AI, which sorts messages into six categories, PHI, PII, Financial, Credentials, Proprietary, and Legal, each with a severity rating. Marketing and bulk list mail is excluded before that scan runs, which keeps the results relevant.

Matches show up in the Observations tab as suggestion cards covering the last 30 days. From a card, select Create rule to send the details straight to DLP AI Chat, which drafts the matching rule, or Dismiss to clear it.

Admins and users granted the DLP notifications permission, receive an hourly report listing individual matches and a daily digest summarizing matches by category. 

 

Included with Paubox Email Suite Premium

DLP AI Chat and DLP Observe and Report are included at no additional cost for customers with Data Loss Prevention, included with the Paubox Email Suite Premium subscription.