Is Google Voice HIPAA compliant? (2025 update)

Google Voice is a telephony service that manages voice calls, text messaging, and voicemail.

With Google Voice, users can benefit from advanced call forwarding, voicemail transcription, and affordable international calls. It allows individuals and businesses to use a unique phone number across multiple devices, integrating seamlessly with Gmail and Google Calendar for efficient communication.

Is Google Voice HIPAA compliant? Yes, based on our research, Google Voice can be HIPAA compliant.

Will Google Voice sign a business associate agreement (BAA)?

Yes, Google Voice will sign a business associate agreement, which can be reviewed here.

What does the Google Voice BAA cover?

The Google BAA covers the use and disclosure of protected health information (PHI), stating, “All users can access this subset of Core Services for use with PHI under the BAA as long as the health care organization configures those services to be HIPAA compliant: Gmail, Calendar, Drive (including Docs, Sheets, Slides, and Forms), Gemini for Google Workspace, Google Chat, Google Meet, Keep, Google Cloud Search, Google Voice, Sites, Google Groups, Jamboard, Cloud Identity Management, Tasks, and Vault “

Conclusion

Google Voice signs a BAA and is therefore HIPAA compliant.

Learn more: HIPAA Compliant Email: The Definitive Guide

FAQS

What is a business associate agreement?

A business associate agreement (BAA) is a legally binding contract establishing a relationship between a covered entity under the Health Insurance Portability and Accountability Act (HIPAA) and its business associates. The purpose of this agreement is to ensure the proper protection of personal health information (PHI) as required by HIPAA regulations.

What is HIPAA?

The Health Insurance Portability and Accountability Act (HIPAA) sets national standards for protecting the privacy and security of certain health information, known as protected health information (PHI).

HIPAA is designed to protect the privacy and security of individuals’ health information and to ensure that healthcare providers and insurers can securely exchange electronic health information. Violations of HIPAA can result in big fines and penalties for covered entities.

Who does HIPAA apply to?

HIPAA applies to covered entities, which include healthcare providers, health plans, and healthcare clearinghouses. It also applies to business associates of these covered entities. These are entities that perform certain functions or activities on behalf of the covered entity.