Olark is a live chat and chatbot platform that helps companies answer visitor questions, generate leads, and route and qualify customers directly on their websites, in real time.

With Olark, businesses can chat live with website visitors, automate responses with chatbots, and connect conversation data to their CRM and other integrations.

Is Olark HIPAA compliant? No, based on our research, Olark is not HIPAA compliant.

 

What changed this year?

As of August 2026, our review did not identify any publicly disclosed changes to Olark HIPAA-related policies or BAA terms.

 

Will Olark sign a business associate agreement (BAA)?

No, Olark will not sign a business associate agreement, and therefore is not HIPAA compliant. The Olark website states that, “Olark does not currently undergo HIPAA-compliance auditing. Because of this, we are ineligible to say we meet their requirements.”

 

Conclusion

Olark does not sign a BAA and is therefore not HIPAA compliant.

Learn more: HIPAA Compliant Email: The Definitive Guide

 

FAQS

What is a business associate agreement?

A business associate agreement (BAA) is a legally binding contract establishing a relationship between a covered entity under the Health Insurance Portability and Accountability Act (HIPAA) and its business associates. The purpose of this agreement is to ensure the proper protection of personal health information (PHI) as required by HIPAA regulations.

 

What is HIPAA?

The Health Insurance Portability and Accountability Act (HIPAA) sets national standards for protecting the privacy and security of certain health information, known as protected health information (PHI).

HIPAA is designed to protect the privacy and security of individuals’ health information and to ensure that healthcare providers and insurers can securely exchange electronic health information. Violations of HIPAA can result in significant fines and penalties for covered entities.

 

Who does HIPAA apply to?

HIPAA applies to covered entities, which include healthcare providers, health plans, and healthcare clearinghouses. It also applies to business associates of these covered entities. These are entities that perform certain functions or activities on behalf of the covered entity.