by Hoala Greevy Founder CEO of Paubox
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Is IPOWER HIPAA compliant?

by Hoala Greevy Founder CEO of Paubox

Is IPOWER HIPAA compliant? - Paubox

IPOWER is a well known web, domain name, and email hosting provider. Founded in 2001, they specialize in providing a comprehensive suite of online services for small and medium-sized businesses worldwide.

We talked to a prospect today who uses IPOWER for hosted email and wanted to know if Paubox Encrypted Email would work with their service. The purpose of this post then, is to determine if IPOWER meets HIPAA compliant email requirements.

Is a Business Associate Agreement offered?

Is IPOWER HIPAA compliant? - Paubox
The IPOWER User Agreement clearly states they are not a HIPAA compliant service.

In fact, here’s what their HIPAA Disclaimer says:

HIPAA Disclaimer. We are not “HIPAA compliant. You are solely responsible for any applicable compliance with federal or state laws governing the privacy and security of personal data, including medical or other sensitive data. You acknowledge that the Services may not be appropriate for the storage or control of access to sensitive data, such as information about children or medical or health information. IPOWER does not control or monitor the information or data you store on, or transmit through, our Services. We specifically disclaim any representation or warranty that the Services, as offered, comply with the federal Health Insurance Portability and Accountability Act (“HIPAA”). Customers requiring secure storage of “protected health information” under HIPAA are expressly prohibited from using this Service for such purposes. Storing and permitting access to “protected health information,” as defined under HIPAA is a material violation of this User Agreement, and grounds for immediate account termination. We do not sign “Business Associate Agreements” and you agree that IPOWER is not a Business Associate or subcontractor or agent of yours pursuant to HIPAA.


If you are a covered entity and bound by HIPAA compliance regulations, IPOWER is not a suitable choice for email hosting.

HIPPA Compliant Email?

Confusion certainly exists between HIPAA email and HIPPA email. HIPAA is often misspelled as HIPPA and it’s easy to mistakenly google for “HIPPA compliant email” or “HIPPA email.” Google however, is smart enough to know the correct spelling and will point you to the right pages by default. In a nutshell, “HIPPA compliant email” or “HIPPA email” are not correct. “HIPAA compliant email” or “HIPAA email” are the correct search terms.