Otter.ai is an AI-powered transcription service that converts spoken language into written text in real time. It's commonly used for meetings, interviews, lectures, and podcasts, offering features like live captioning, speaker identification, searchable transcripts, and automated summaries. Otter.ai integrates with platforms like Zoom, Google Meet, and Microsoft Teams, making it easy to capture and organize conversations.
Is Otter.ai HIPAA compliant? Yes, based on our research, Otter.ai can be HIPAA compliant.
What changed this year?
In July 2025, Otter.ai changed its policies and now offers a business associate agreement for certain healthcare uses. The company announced on July 10, 2025, that it had achieved HIPAA compliance through an independent assessment, implementing enhanced security measures to safeguard sensitive health information.
Will Otter.ai sign a business associate agreement (BAA)?
Yes, Otter.ai will sign a business associate agreement, which can be reviewed by contacting the sales team.
What does the Otter.ai BAA cover?
The Otter.ai BAA covers the use and disclosure of protected health information (PHI), stating, "We follow HIPAA requirements in how we collect, store, and process health-related information, implementing both administrative and technical safeguards to help protect against unauthorized access or misuse."
What does the Otter.ai BAA exclude?
HIPAA compliance is restricted exclusively to Enterprise plan customers. Users on the Basic, Pro, or Business plans cannot obtain a BAA and therefore cannot use Otter.ai for PHI in a HIPAA compliant manner.
Conclusion
Otter.ai signs a BAA and is therefore HIPAA compliant for Enterprise plan customers.
Learn more: HIPAA Compliant Email: The Definitive Guide
FAQS
What is a business associate agreement?
A business associate agreement (BAA) is a legally binding contract establishing a relationship between a covered entity under the Health Insurance Portability and Accountability Act (HIPAA) and its business associates. The purpose of this agreement is to ensure the proper protection of personal health information (PHI) as required by HIPAA regulations.
What is HIPAA?
The Health Insurance Portability and Accountability Act (HIPAA) sets national standards for protecting the privacy and security of certain health information, known as protected health information (PHI).
HIPAA is designed to protect the privacy and security of individuals’ health information and to ensure that healthcare providers and insurers can securely exchange electronic health information. Violations of HIPAA can result in significant fines and penalties for covered entities.
Who does HIPAA apply to?
HIPAA applies to covered entities, which include healthcare providers, health plans, and healthcare clearinghouses. It also applies to business associates of these covered entities. These are entities that perform certain functions or activities on behalf of the covered entity.
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