GoToConnect is a cloud-based unified communications platform that combines a business phone system, video conferencing, and customer engagement tools into a single solution. It offers features such as virtual receptionists, voicemail, SMS messaging, and integrations with platforms like Salesforce and Zendesk.
Is GoToConnect HIPAA compliant? Yes, based on our research, GoToConnect can be HIPAA compliant.
What changed this year?
As of March 2026, our review did not identify any publicly disclosed changes to GoToConnect's HIPAA-related policies or BAA terms.
Will GoToConnect sign a business associate agreement (BAA)?
Yes, GoToConnect will sign a business associate agreement, which can be reviewed here.
What does the GoToConnect BAA cover?
The GoToConnect BAA covers the use and disclosure of protected health information (PHI), stating, "Now, therefore, this BAA sets forth the terms and conditions pursuant to which Protected Health Information, including Electronic Protected Health Information, will be handled."
Their BAA covers:
- Protection of PHI
- Notifications of security incidents
- Access by HHS requests
- Individual Right of Access requests
- Individual accounting requests
- Return of PHI
What does the GoToConnect BAA exclude?
GoToConnect's BAA places the primary compliance burden on the customer rather than on itself. The BAA states that "Customer is solely responsible for (i) its compliance with HIPAA; (ii) using the Services only in a manner that complies with HIPAA; and (iii) ensuring that it has sufficient rights to disclose PHI to GoTo."
Conclusion
GoToConnect signs a BAA and is therefore HIPAA compliant.
Learn more: HIPAA Compliant Email: The Definitive Guide
FAQS
What is a business associate agreement?
A business associate agreement (BAA) is a legally binding contract establishing a relationship between a covered entity under the Health Insurance Portability and Accountability Act (HIPAA) and its business associates. The purpose of this agreement is to ensure the proper protection of personal health information (PHI) as required by HIPAA regulations.
What is HIPAA?
The Health Insurance Portability and Accountability Act (HIPAA) sets national standards for protecting the privacy and security of certain health information, known as protected health information (PHI).
HIPAA is designed to protect the privacy and security of individuals’ health information and to ensure that healthcare providers and insurers can securely exchange electronic health information. Violations of HIPAA can result in significant fines and penalties for covered entities.
Who does HIPAA apply to?
HIPAA applies to covered entities, which include healthcare providers, health plans, and healthcare clearinghouses. It also applies to business associates of these covered entities. These are entities that perform certain functions or activities on behalf of the covered entity.
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