Coffee with Justin Leos - VNAcare

We had coffee with Justin Leos of VNAcare today in Corona, CA. 

What's happening: I have an OKR this quarter of visiting ten of our Top 100 customers. VNAcare is fifth on my list. 

By the numbers: 

• My coworker Travis Taylor and I arrived early to meet Justin, IT Manager for VNAcare. Justin arrived even earlier than us :)
• After getting coffee, I shared the Paubox roadmap with Justin and Travis.
• Justin loved the easy onboarding and the "set it and forget it" process for configuring Paubox.
• "Everything is encrypted... I don't lose sleep over it." Justin Leos
• Paubox ExecProtect is working great for VNAcare.
• Just also really likes our Secure Contact Form, as they use it to simplify getting info from referral sources in a compliant manner.
• HIPAA compliant texting is a need.
• HIPAA compliant forms are also a need, as well as the ability for them to provide digital signatures.
• Likes reading Paubox Weekly and would like to see a Paubox "tips and tricks" section in them.
• Is interested in consolidating vendors.

Why it matters: Customer feedback is a core tenet of the Paubox Foundations, which are principles and values we care intensely about.

The bottom line: Visiting customers and sharing the Paubox roadmap is a fantastic way to gather feedback.

See also: HIPAA Compliant Email: The Definitive Guide

See related: Lunch with Elena Yau - Five Acres