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We had coffee with Justin Leos of VNAcare today in Corona, CA. 

What's happening: I have an OKR this quarter of visiting ten of our Top 100 customers. VNAcare is fifth on my list. 

By the numbers: 

  • My coworker Travis Taylor and I arrived early to meet Justin, IT Manager for VNAcare. Justin arrived even earlier than us :)
  • After getting coffee, I shared the Paubox roadmap with Justin and Travis.
  • Justin loved the easy onboarding and the "set it and forget it" process for configuring Paubox.
  • "Everything is encrypted... I don't lose sleep over it." Justin Leos
  • Paubox ExecProtect is working great for VNAcare.
  • Just also really likes our Secure Contact Form, as they use it to simplify getting info from referral sources in a compliant manner.
  • HIPAA compliant texting is a need.
  • HIPAA compliant forms are also a need, as well as the ability for them to provide digital signatures.
  • Likes reading Paubox Weekly and would like to see a Paubox "tips and tricks" section in them.
  • Is interested in consolidating vendors.


Why it matters: Customer feedback is a core tenet of the Paubox Foundations, which are principles and values we care intensely about.

The bottom line: Visiting customers and sharing the Paubox roadmap is a fantastic way to gather feedback.

See also: HIPAA Compliant Email: The Definitive Guide

See related: Lunch with Elena Yau - Five Acres

Justin Leos (VNA Care), Travis Taylor (Paubox)


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