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Every Paubox account comes with a secure contact form included. It's a great way for your website visitors to send you encrypted messages or for patients to electronically share information without relying on a fax machine.

SEE ALSO: Fax Machines Are Terrible for Healthcare – Here’s Why

You can link your unique contact form URL anywhere on your website, and responses will be delivered in a HIPAA compliant manner straight to your inbox. The contact form link is hosted on our encrypted Paubox server, so you don’t need to worry about having a HIPAA compliant website. You can also send the contact form URL in an email, include it in an email newsletter, or add it as a hyperlink in a blog post you've written. Here's how to start using your Paubox contact form today.

Step 1: Log into your Paubox account

From the left-hand panel under CSM Administrator, navigate to Customer Overview > Domain Settings.


Step 2: Edit the Secure Contact Form Name

How to Use a Secure Contact Form with Paubox The default Secure Contact Form URL is "," but you must replace the ellipses with something of your choosing before you can use the form. Most customers use either their company name or website domain. In the example above, we replaced the "..." with "paubox."


Step 3: Select a Secure Contact Form Recipient

Input any Google Workspace, Microsoft 365, or Microsoft Exchange email address that you want to receive the form submissions. Paubox utilizes TLS 1.3 encryption, the newest and most secure version of the Transport Layer Security (TLS) protocol, to securely deliver the form submissions to the selected inbox.


Step 4: Upload your logo

Your logo will appear at the top of your contact form.  In the example above you see that we input the Paubox logo.


Step 5: Add a logo link

If people click on the logo you added to your contact form, it will take them to a website of your choosing.  Most people choose their business home page.


Step 6: Save changes


Step 7: Check our your new secure contact form

How to Use a Secure Contact Form with Paubox The form includes fields for name, email address, and a brief message. People can also upload up to 50 megabytes of attachments (such as photos or documents). Using Paubox's secure contact form on your website demonstrates to patients or potential patients that you are taking their privacy and security seriously by allowing them to contact your organization in a secure, HIPAA compliant manner. If you are a Paubox Email Suite customer, you can send a HIPAA compliant email in response to a contact form directly from your inbox as well.
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