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Is Zoho Campaigns HIPAA compliant? (Update 2024)

Is Zoho Campaigns HIPAA compliant? (Update 2024)

Zoho Campaigns is a web-based email marketing platform developed by Zoho Corporation. It provides a suite of tools for creating, sending, and tracking email campaigns, as well as managing subscriber lists and contacts.

Is Zoho Campaigns HIPAA compliant? Yes, Zoho Campaigns can be HIPAA compliant. 


Will Zoho Campaigns sign a business associate agreement (BAA)?

Zoho Campaigns is within the scope of Zoho's business associate agreement (BAA). Customers are instructed to email to request a copy of their BAA. 


What does the Zoho Campaigns BAA cover?

The Zoho Campaigns BAA covers:

  • the use and disclosure of protected health information (PHI),
  • the protection of PHI,
  • notifications of security incidents,
  • access by HHS requests,
  • individual Right of Access requests,
  • individual accounting requests,
  • and return of PHI.

What does the Zoho Campaigns BAA exclude?

Zoho Campaigns limits the type of PHI that can be used on their platform, excluding medical records and images. Additionally, Zoho Campaigns may not be used for any part of patient treatment.



Zoho Campaigns can be HIPAA compliant, but its business associate agreement may not cover all healthcare communication cases.

Learn more: HIPAA Compliant Email: The Definitive Guide



What is a business associate agreement?

business associate agreement (BAA) is a legally binding contract establishing a relationship between a covered entity under the Health Insurance Portability and Accountability Act (HIPAA) and its business associates. The purpose of this agreement is to ensure the proper protection of personal health information (PHI) as required by HIPAA regulations.


What is HIPAA?

The Health Insurance Portability and Accountability Act (HIPAA) sets national standards for protecting the privacy and security of certain health information, known as protected health information (PHI).


Who does HIPAA apply to?

HIPAA applies to covered entities, which include healthcare providers, health plans, and healthcare clearinghouses. It also applies to business associates of these covered entities. These are entities that perform certain functions or activities on behalf of the covered entity.

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