Zoom Video Webinar, now part of Zoom Webinars, is webinar software that lets organizations host one-to-many online presentations with video, audio, content sharing, polls, Q&A, chat, registration, and attendee engagement tools.
Is Zoom Video Webinar HIPAA compliant? Yes, Zoom Video Webinar is HIPAA compliant.
What changed this year?
As of May 2026, our review did not identify any publicly disclosed changes to Zoom Video Webinar HIPAA-related policies or BAA terms.
Zoom still states that it helps customers enable HIPAA compliant programs by executing a business associate agreement (BAA) and safeguarding protected health information. Zoom also states that it offers Pro, Business, Business Plus, and Enterprise plans to healthcare customers and enters into BAAs with customers subscribed to other paid plans listed on its pricing page.
Will Zoom Video Webinar sign a BAA?
Yes, Zoom will sign a BAA, which can be reviewed through Zoom’s HIPAA Business Associate Agreement support page. Zoom states that it enters into BAAs with customers, including those in healthcare, to support HIPAA compliance.
What does the Zoom Video Webinar BAA cover?
The Zoom BAA can cover Zoom Video Webinar when it is used under an eligible paid healthcare account with a signed BAA. Zoom’s Services Description states that Zoom Meeting Services include web conferencing, webinar, meeting room, screen sharing, chat, connectors, audio plans, cloud storage, and other collaborative services ordered by the customer.
Zoom’s HIPAA page states, “Zoom helps customers enable HIPAA compliant programs by executing a Business Associate Agreement.”
Their BAA covers:
- Protection of PHI
- Use of Zoom services under a healthcare BAA
- HIPAA support for eligible paid plans
- Administrative controls for account settings
- Safeguards aligned to the HITRUST Common Security Framework
- SOC 2 + HITRUST reporting for healthcare customer assurance
What does the Zoom Video Webinar BAA exclude?
Zoom Video Webinar is not automatically HIPAA compliant for every customer or every use case. Zoom states that customers are responsible for ensuring their use of Zoom services aligns with HIPAA and other applicable laws.
The main limitation is that healthcare organizations must have a signed BAA before using Zoom Video Webinar to create, receive, maintain, or transmit protected health information. They must also configure the service properly and manage webinar features carefully, including registration forms, attendee lists, chat, Q&A, polls, recordings, transcripts, screen sharing, and integrations.
Zoom also limits some AI availability for healthcare customers with BAAs. Its support page states, “Certain AI Companion features may not be available” for healthcare and higher education customers with BAAs.
Conclusion
Zoom Video Webinar is HIPAA-compliant only when the customer has an eligible paid plan and signs Zoom’s BAA.
Learn more: HIPAA Compliant Email: The Definitive Guide
FAQS
What is a business associate agreement?
A BAA is a legally binding contract establishing a relationship between a covered entity under HIPAA and its business associates. The purpose of this agreement is to ensure the proper PHI as required by HIPAA regulations.
What is HIPAA?
HIPAA sets national standards for protecting the privacy and security of certain health information.
HIPAA is designed to protect the privacy and security of individuals’ health information and to ensure that healthcare providers and insurers can securely exchange electronic health information. Violations of HIPAA can result in significant fines and penalties for covered entities.
Who does HIPAA apply to?
HIPAA applies to covered entities, which include healthcare providers, health plans, and healthcare clearinghouses. It also applies to business associates of these covered entities. These are entities that perform certain functions or activities on behalf of the covered entity.
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Mara Ellis
