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Is eFax a HIPAA compliant fax service? (Update 2024)

Is eFax a HIPAA compliant fax service? (Update 2024)


eFax is an online fax service that streamlines fax communications through email or a web interface, eliminating the need for traditional fax machines. With eFax, users can digitally manage fax communications. 

Is eFax HIPAA compliant? Yes, eFax can be HIPAA compliant


Will eFax sign a business associate agreement (BAA)?

The HIPAA Privacy Rule mandates that covered entities must have a business associate agreement (BAA) with any business associate handling protected health information (PHI). eFax acknowledges this requirement and offers BAA if needed or requested. Therefore, eFax may be HIPAA compliant. 


What does the eFax BAA cover?

The eFax BAA covers various aspects of HIPAA compliance, including:

  • the protection of PHI,
  • notifications of security incidents,
  • access by Health and Human Services (HHS) requests,
  • individual Right of Access requests,
  • and the return of PHI.

What does the eFax BAA exclude?

eFax's BAA may exclude certain types of PHI or specific use cases. However, you can verify their specific exclusions by reviewing their agreement.  



eFax signs a BAA and therefore may be HIPAA compliant. 



What is a business associate agreement?

business associate agreement (BAA) is a legally binding contract establishing a relationship between a covered entity under the Health Insurance Portability and Accountability Act (HIPAA) and its business associates. The purpose of this agreement is to ensure the proper protection of personal health information (PHI) as required by HIPAA regulations.


What is HIPAA?

The Health Insurance Portability and Accountability Act (HIPAA) sets national standards for protecting the privacy and security of certain health information, known as protected health information (PHI). HIPAA is designed to protect the privacy and security of individuals’ health information and to ensure that healthcare providers and insurers can securely exchange electronic health information. Violations of HIPAA can result in significant fines and penalties for covered entities.


Who does HIPAA apply to?

HIPAA applies to covered entities, which include healthcare providers, health plans, and healthcare clearinghouses. It also applies to business associates of these covered entities. These are entities that perform certain functions or activities on behalf of the covered entity.

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