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Is Zendesk HIPAA compliant? (Update 2024)

Is Zendesk HIPAA compliant? (Update 2024)

Zendesk, a popular customer service platform,  offers a range of cloud-based services, including ticketing system functionality, help center functionality, and live chat functionality. 

Zendesk manages customer queries, provides customer support tools, and helps build customer relationships. Products in the Zendesk family are Zendesk Support, Zendesk Chat, Zendesk Talk, and Zendesk Explore. 

Is Zendesk HIPAA compliant? Yes, based on our research, Zendesk can be HIPAA compliant.


Will Zendesk sign a business associate agreement (BAA)?

Yes, Zendesk will sign a business associate agreement, which can be reviewed here.


What does the Zendesk BAA cover?

The Zendesk BAA covers the use and disclosure of protected health information (PHI), stating, “Zendesk consents to the Subscriber’s collection of Protected Health Information (PHI) through the Service. The purpose of this BAA is to reflect the parties’ agreement with regard to the protection of the PHI pursuant to the Health Insurance Portability and Accountability Act (HIPAA).”



Zendesk signs a BAA and is, therefore, HIPAA compliant.

Learn more: HIPAA Compliant Email: The Definitive Guide



What is a business associate agreement?

A business associate agreement (BAA) is a legally binding contract establishing a relationship between a covered entity under the Health Insurance Portability and Accountability Act (HIPAA) and its business associates. The purpose of this agreement is to ensure the proper protection of personal health information (PHI) as required by HIPAA regulations.


What is HIPAA?

The Health Insurance Portability and Accountability Act (HIPAA) sets national standards for protecting the privacy and security of certain health information, known as protected health information (PHI).

HIPAA is designed to protect the privacy and security of individuals’ health information and to ensure that healthcare providers and insurers can securely exchange electronic health information. Violations of HIPAA can result in significant fines and penalties for covered entities.


Who does HIPAA apply to?

HIPAA applies to covered entities, which include healthcare providers, health plans, and healthcare clearinghouses. It also applies to business associates of these covered entities. These are entities that perform certain functions or activities on behalf of the covered entity.

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