by Hoala Greevy Founder CEO of Paubox
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Can I use Oracle Eloqua and be HIPAA Compliant?

by Hoala Greevy Founder CEO of Paubox

Can I use Oracle Eloqua and be HIPAA Compliant? - Paubox


Table of Contents:


We’ve been seeing more vendors, customers, and prospects asking about HIPAA compliant email marketing services.

Since Paubox is a Business Associate to thousands of customers, we’ve been wondering if our customers are able to use Oracle Eloqua in a HIPAA compliant manner.

We know the HIPAA industry is vast so we can empathize with just how many people need to use cloud services in this sector.

Today, we will determine if Oracle Eloqua offers HIPAA compliant service or not.

Oracle Eloqua

Oracle Eloqua is a SaaS platform for marketing automation. It aims to help B2B marketers and organizations manage marketing campaigns and sales lead generation.

What is a Business Associate?

A Business Associate is a person or company that performs certain functions or activities that involve the use or disclosure of protected health information for a Covered Entity.

In a nutshell, the role of a Business Associate is to help Covered Entities comply with the HIPAA Privacy Rule.

Since Oracle Eloqua is a cloud-based service that stores protected health information (PHI) on behalf of a Covered Entity, it is certainly considered a Business Associate.

Read full article: What does it mean to be a Business Associate?

Business Associate Agreement provisions

If a Business Associate provides services to a Covered Entity, then a Business Associate Agreement must be in place.

A Business Associate Agreement is a written contract between a Covered Entity and a Business Associate and is required by law for HIPAA compliance.

At a minimum, a Business Associate Agreement contains 10 provisions.

Read full article: Business Associate Agreement Provisions

Oracle Eloqua and the Business Associate Agreement

We checked Oracle’s site for mention of their ability to sign a Business Associate Agreement.

We found an Oracle blog post called Oracle Announces HIPAA Attestation for Oracle Cloud Infrastructure.

The post mentions:

“Oracle Cloud Infrastructure is categorized as a “no-view cloud service provider” and can support customers who are in scope for HIPAA by entering into a Business Associate Agreement (BAA). The BAA is required for identifying and establishing the respective responsibilities of Oracle Cloud Infrastructure and the customer for appropriately safeguarding PHI in accordance with HIPAA and any amending legislation.”

Does Oracle Eloqua offer HIPAA Compliant Service?

The Business Associate Agreement (BAA) is a key component to HIPAA compliance between a Covered Entity and a Business Associate.

We were able to learn the following about Oracle and its stance on HIPAA compliance with Eloqua:


Conclusion: Oracle Eloqua can be used in a HIPAA compliant manner for email marketing and automation. Based on the available documentation however, it does seem like a cumbersome solution to configure and access.

Not sure what to do next? Try Paubox for FREE and make your email HIPAA compliant today.