Dropbox is a cloud storage, file sharing, and collaboration platform that lets users store, sync, share, and manage files across devices and teams. With Dropbox, organizations can use cloud storage, file transfer, document sharing, and related collaboration tools from one platform.

Is Dropbox HIPAA compliant? Yes, Dropbox is HIPAA compliant, but there are limitations.

 

What changed this year?

In June 2026, Dropbox published an updated, audited features list that clarifies HIPAA support by product and feature. The list shows HIPAA support for several Dropbox for Teams features, including File Storage, Sync & Share, Replay, Transfer, Paper, MEKS, and Backup, but lists Dash features in Dropbox, Dash for Business, Dash for Teams, Dropbox Protect, and Dropbox DocSend as not HIPAA supported.

Dropbox’s broader business associate agreement (BAA) position has not changed, as customers who plan to store, transmit, or otherwise process PHI must enter into a HIPAA BAA with Dropbox before doing so.

 

Will Dropbox sign a BAA?

Yes, Dropbox will sign a BAA, which can be reviewed here. Dropbox states that admins of eligible Dropbox team accounts can sign a BAA directly through the admin console. The Help Center article applies to certain admins on Dropbox Standard, Business, Advanced, Business Plus, and Enterprise.

 

What does the Dropbox BAA cover?

Dropbox’s public HIPAA documentation says, “a BAA must be in place before you transfer PHI into your Dropbox account.”

Dropbox’s security whitepaper also states, “Dropbox will sign Business Associate Agreements (BAAs) with Dropbox for Teams customers” that need them for HIPAA/HITECH compliance.

Their BAA covers:

  • Dropbox for Teams File Storage, Sync & Share
  • Replay
  • Transfer
  • Paper
  • MEKS
  • Backup
  • Certain Dropbox Sign Web and API plans
  • HIPAA/HITECH-related security, privacy, and breach notification control mapping
  • Customer configuration responsibilities, including sharing permissions, disabling permanent deletions, monitoring account access and activity, and reviewing third-party apps

What does the Dropbox BAA exclude?

Dropbox limits HIPAA support to specific services and features. Its Services Agreement states that “not all services offered by Dropbox are designed for processing Protected Health Information.”

Dropbox’s audited features list says services or features that are not listed or are marked ‘No,’ are considered excluded features for the applicable compliance certification. The June 2026 list marks Dash features in Dropbox, Dash for Business, Dash for Teams, Dropbox Protect, and Dropbox DocSend as not supported for HIPAA.

 

Conclusion

Dropbox may be HIPAA compliant, but only for eligible services, eligible team plans, and customers with a signed BAA in place before PHI is stored, transmitted, or processed.

See also: HIPAA Compliant Email: The Definitive Guide

 

FAQS

What is a business associate agreement?

A BAA is a legally binding contract establishing a relationship between a covered entity under HIPAA and its business associates. The purpose of this agreement is to ensure the proper protection of PHI as required by HIPAA regulations.

 

What is HIPAA?

HIPAA sets national standards for protecting the privacy and security of certain health information.

HIPAA is designed to protect the privacy and security of individuals’ health information and to ensure that healthcare providers and insurers can securely exchange electronic health information. Violations of HIPAA can result in significant fines and penalties for covered entities.

 

Who does HIPAA apply to?

HIPAA applies to covered entities, which include healthcare providers, health plans, and healthcare clearinghouses. It also applies to business associates of these covered entities. These are entities that perform certain functions or activities on behalf of the covered entity.