GoToMeeting is an online video conferencing and screen-sharing platform, offered by GoTo, that enables businesses to host virtual meetings, webinars, and remote collaboration sessions.

With GoToMeeting, companies can connect teams, clients, and patients remotely through video, audio, and screen-sharing tools, while also relying on built-in security features like encryption and meeting access controls.

Is GoToMeeting HIPAA compliant? Yes, based on our research, GoToMeeting can be HIPAA compliant.

 

What changed this year?

As of July 2026, our review did not identify any publicly disclosed changes to GoToMeeting's HIPAA-related policies or BAA terms. GoTo's Business Associate Addendum was last updated in July 2025.

 

Will GoToMeeting sign a business associate agreement (BAA)?

Yes, GoToMeeting (through its parent company, GoTo) will sign a business associate agreement, which can be reviewed here.

 

What does the GoToMeeting BAA cover?

The GoTo BAA covers GoTo's processing of protected health information (PHI) on behalf of a customer, and it applies automatically once a customer either signs an order incorporating it or continues using the services after its publication. The agreement states that GoTo "may use or disclose PHI as reasonably necessary to provide Services to Customer and as otherwise Required by Law."

Their BAA covers:

  • Restricting GoTo's use and disclosure of PHI to what's permitted under the agreement or required by law
  • Minimum-necessary use and disclosure of PHI
  • Administrative, physical, and technical safeguards consistent with the HIPAA Security Rule
  • Reporting of security incidents and breaches of unsecured PHI within required timeframes
  • Access requests, amendment requests, and accounting-of-disclosures support for records GoTo maintains on the customer's behalf
  • Requiring subcontractors that handle PHI to meet the same restrictions as GoTo
  • Making internal records available to HHS upon request
  • Return or destruction of PHI upon termination of the agreement

 

Conclusion

GoToMeeting signs a BAA and is therefore HIPAA compliant.

Learn more: HIPAA Compliant Email: The Definitive Guide

 

FAQS

What is a business associate agreement?

A business associate agreement (BAA) is a legally binding contract establishing a relationship between a covered entity under the Health Insurance Portability and Accountability Act (HIPAA) and its business associates. The purpose of this agreement is to ensure the proper protection of personal health information (PHI) as required by HIPAA regulations.

 

What is HIPAA?

The Health Insurance Portability and Accountability Act (HIPAA) sets national standards for protecting the privacy and security of certain health information, known as protected health information (PHI).

HIPAA is designed to protect the privacy and security of individuals' health information and to ensure that healthcare providers and insurers can securely exchange electronic health information. Violations of HIPAA can result in significant fines and penalties for covered entities.

 

Who does HIPAA apply to?

HIPAA applies to covered entities, which include healthcare providers, health plans, and healthcare clearinghouses. It also applies to business associates of these covered entities. These are entities that perform certain functions or activities on behalf of the covered entity.