Mouseflow is a behavioral analytics platform that helps improve website conversions by providing a comprehensive view of the visitor experience.

With Mouseflow, businesses can easily visualize trends, identify pain points, and drive better outcomes.

Is Mouseflow HIPAA compliant? Yes, based on our research, Mouseflow can be HIPAA compliant.

 

What changed this year?

As of April 2026, our review did not identify any publicly disclosed changes to Mouseflow's HIPAA-related policies or BAA terms.

 

Will Mouseflow sign a business associate agreement (BAA)?

Yes, Mouseflow will sign a business associate agreement, which can be obtained by contacting their legal and compliance team. BAAs are available to Mouseflow Enterprise customers.

 

What does the Mouseflow BAA cover?

The Mouseflow BAA covers the use and disclosure of protected health information (PHI). Their compliance page states, "The Mouseflow US Data Center is HIPAA compliant. Mouseflow Enterprise customers are provided with BAAs and direct access to work with our legal and compliance team."

 

What does the Mouseflow BAA exclude?

HIPAA compliance and BAA availability at Mouseflow are limited to Enterprise plan customers using the US Data Center. Organizations on lower-tier plans or those using non-US data centers should confirm compliance coverage with Mouseflow's legal team before handling any PHI through the platform.

 

Conclusion

Mouseflow signs a BAA and is therefore HIPAA compliant.

Learn more: HIPAA Compliant Email: The Definitive Guide

 

FAQs

What is a business associate agreement?

A business associate agreement (BAA) is a legally binding contract establishing a relationship between a covered entity under the Health Insurance Portability and Accountability Act (HIPAA) and its business associates. The purpose of this agreement is to ensure the proper protection of personal health information (PHI) as required by HIPAA regulations.

 

What is HIPAA?

The Health Insurance Portability and Accountability Act (HIPAA) sets national standards for protecting the privacy and security of certain health information, known as protected health information (PHI).

HIPAA is designed to protect the privacy and security of individuals' health information and to ensure that healthcare providers and insurers can securely exchange electronic health information. Violations of HIPAA can result in fines and penalties for covered entities.

 

Who does HIPAA apply to?

HIPAA applies to covered entities, which include healthcare providers, health plans, and healthcare clearinghouses. It also applies to business associates of these covered entities. These are entities that perform certain functions or activities on behalf of the covered entity.