LeadSquared is a cloud-based customer relationship management (CRM) and marketing automation platform that helps businesses capture, track, and convert leads while managing customer interactions across the sales journey.
With LeadSquared, organizations can automate follow-ups, manage sales pipelines, track customer engagement across channels like email and messaging, and gain a centralized view of each customer or patient to improve conversion rates and overall service delivery.
Is LeadSquared HIPAA compliant? Yes, based on our research, LeadSquared can be HIPAA compliant.
What changed this year?
As of May 2026, our review did not identify any publicly disclosed changes to LeadSquared HIPAA-related policies or BAA terms.
Will LeadSquared sign a business associate agreement (BAA)?
Yes, LeadSquared will sign a business associate agreement, which can be reviewed by contacting them.
What does the LeadSquared BAA cover?
The LeadSquared BAA covers the use and disclosure of protected health information (PHI), stating, "LeadSquared offers HIPAA compliant Healthcare CRM software with BAA in place to maintain PHI security."
Conclusion
LeadSquared signs a BAA and is therefore HIPAA compliant.
Learn more: HIPAA Compliant Email: The Definitive Guide
FAQS
What is a business associate agreement?
A business associate agreement (BAA) is a legally binding contract establishing a relationship between a covered entity under the Health Insurance Portability and Accountability Act (HIPAA) and its business associates. The purpose of this agreement is to ensure the proper protection of personal health information (PHI) as required by HIPAA regulations.
What is HIPAA?
The Health Insurance Portability and Accountability Act (HIPAA) sets national standards for protecting the privacy and security of certain health information, known as protected health information (PHI).
HIPAA is designed to protect the privacy and security of individuals’ health information and to ensure that healthcare providers and insurers can securely exchange electronic health information. Violations of HIPAA can result in significant fines and penalties for covered entities.
Who does HIPAA apply to?
HIPAA applies to covered entities, which include healthcare providers, health plans, and healthcare clearinghouses. It also applies to business associates of these covered entities. These are entities that perform certain functions or activities on behalf of the covered entity.
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Tshedimoso Makhene : July 9, 2020
