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Is Brenmor HIPAA Compliant?

Is Brenmor HIPAA Compliant?

We've been seeing more vendors, customers, and prospects asking about HIPAA compliant services. This is especially true now as we see an accelerated, long overdue adoption of digital transformation in healthcare. Since Paubox is a business associate to thousands of customers, we’ve been wondering if they are able to use Brenmor in a HIPAA compliant manner.

We know the HIPAA industry is vast, so we can empathize with just how many people need to use cloud services in this sector. Today we will determine if Brenmor offers HIPAA compliant service or not.



Brenmor Technologies customizes patient experience surveys to help its healthcare customers identify areas of strengths and weaknesses so they can set improvement initiatives. The company has solutions for both medical groups and health plans aimed at improving patient outcomes with leveraging direct patient feedback.


What is a business associate?

A business associate is a person or company that performs certain functions or activities that involve the use or disclosure of protected health information ( PHI) for a covered entity. In a nutshell, the role of a business associate is to help covered entities comply with the HIPAA Privacy Rule.

Read full article: What does it mean to be a Business Associate?


Business associate agreement provisions

If a business associate provides services to a covered entity, then a business associate agreement ( BAA) must be in place. A BAA is a written contract between a covered entity and a business associate and is required by law for HIPAA compliance.


Brenmor and the business associate agreement

We checked SurveyMonkey's site for mention of their ability to sign a Business Associate Agreement (BAA). We found the following resources:


In a nutshell, SurveyMonkey does have a “HIPAA-enabled account” and is willing to sign a BAA with customers who purchase it.


Does SurveyMonkey offer HIPAA Compliant Service?

The Business Associate Agreement (BAA) is a key component to HIPAA compliance between a Covered Entity and a Business Associate. We were able to learn the following about SurveyMonkey and its ability to be considered a HIPAA compliant solution:
  • SurveyMonkey is willing to sign a BAA with its customers who upgrade to a “HIPAA-enabled account”


Conclusion: SurveyMonkey can be configured as a HIPAA compliant cloud service.

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